14 Customer Service jobs

Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients. Core Job Duties: Obsessive Customer Service : First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement. Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security. Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses. Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail. Network Configuration & Support: Assist in the...

Description Join us to design places that make a difference As a Cushing Terrell team member, you will create built environments that push the boundaries of cutting-edge design and contribute to thriving communities. You will join a multidisciplinary team of talented engineers, architects, designers, planners, and business professionals who work across 17 office locations and remotely throughout the United States. Our vision is to shape a new world using knowledge and creativity to educate, enlighten, delight, unite, preserve, sustain, and forever improve. Qualifications: 1+ years of experience in IT support or helpdesk roles. Proficiency in Windows OS, Mac, iOS, and Android troubleshooting. Hands-on experience with Microsoft 365 (M365) applications, including knowledge of SharePoint and Teams to provide end user support. Familiarity with Cloud technologies such as Azure and cloud-based solutions. Understanding of Citrix-based Virtual Desktop...

Company Overview: Four Nine Design is a leading innovator in the design and manufacturing of advanced cryogenic systems. With a commitment to pushing the boundaries of technology, we provide cutting-edge solutions that enable breakthroughs in scientific research, and industrial applications. Our state-of-the-art cryogenic equipment is engineered for maximum reliability, productivity, and precision, serving industries such as quantum computing, and superconducting technologies. We are dedicated to fostering a culture of excellence and collaboration, both within our organization and with our partners around the world. We are currently seeking a detail-oriented, well-rounded, and self-motivated person to join our dynamic team. Key Responsibilities: Develop and implement effective sales strategies to achieve company goals. Identify and pursue new business opportunities. Build and maintain strong relationships with key customers. Oversee the entire sales...

Fisher's Technology Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last sixteen years. Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com . Installation Specialist Fisher’s is seeking a qualified, reliable and...

Fisher's Technology Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last fifteen years. Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com . Account Manager Fisher’s is seeking a qualified individual to fill our Account...

Description This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. $75000 - $100000 / year Compensation & Benefits: Average $75,000 to $100,000+ your first year, with top earners well into six figures Guaranteed base salary plus commissions Comprehensive benefits package and a company vehicle Training and development, as well as opportunities to grow within the organization Specific Duties Include: • Perform onsite service, installations, and product support across the area of responsibility. • Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products. • Diagnose, inspect, recondition, repair,...

Description This individual will effectively market and direct all aspects of the parts and service departments for RDO Equipment Co. while empowering team members to take care of the customers. They will coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees. Compensation & Benefits:  24% bonus potential  Comprehensive benefits package  Training and development, as well as opportunities to grow within the organization  Specific Duties Include: • Demonstrate leadership in all aspects of the parts and service departments and the store. • Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction. • Understand and communicate the quarterly Profit Sharing program to employees. • Ensure each team member receives an effective monthly 1:1 meeting and a quarterly Career...

Description This role will provide leadership in recruiting, hiring, motivating, managing, and evaluating service team members. The Service Operations Manager will manage the overall service department operations to ensure customer satisfaction including business growth through marketing and customer visits. $80000 - $110000 / year Compensation & Benefits: 32% bonus potential Comprehensive benefits package Training and development, as well as opportunities to grow within the organization Specific Duties Include: Work with the service team to ensure customer satisfaction through proper follow up and communication. Collaborate with all departments to resolve customer concerns. Mentor, coach, train and guide Service Managers in all service department management areas of responsibility. Emphasis on people management and developing skills related to hiring and performance management. Understand and communicate the Profit Sharing...

Description This individual will be responsible for the effective repair of machinery and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion. Compensation & Benefits:  Eligible for profit sharing which is based on department profitability and individual performance  Comprehensive benefits package  Training and development, as well as opportunities to grow within the organization Specific Duties Include: • Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor. • Document machine information and repairs completed on work order, including parts and fluids used. • Maintain a clean...

Description Compensation & Benefits:  Eligible for profit sharing which is based on department profitability and individual performance  Comprehensive benefits package  Training and development, as well as opportunities to grow within the organization  This individual will be responsible for the effective repair of machinery and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Field Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion. Specific Duties Include: • Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor. • Document machine information and repairs completed on work order, including parts and fluids used. •...

Position Overview    At Endpoint our Service Desk Representative is the first, best and daily interaction point between our customers and our company. In this position, you are responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills.  You will collaborate with other Service Desk Representatives to share knowledge and assist other Service Desk Representatives when needed.  Location:   Flathead County, Montana or Helena, Montana What you will do at Endpoint: Effectively be able to resolve of find a solution for the customer’s issue.  Manage issues through multiple forms of inbound requests...

Description As a Solutions Consultant and member of our Service Delivery team, you will help our clients better understand their customer and employee experiences to make data-informed business decisions. You will design, build, and deploy technology solutions for some of the world’s largest companies, using innovative and advanced tools. Your contributions will be instrumental in evolving companies’ experience management (XM) platforms and programs, and you will develop long-term relationships with clients in the process. In your role, you will exercise analytical skills, problem-solving, creativity, and customer-service excellence to contribute to and deliver exceptional service to clients. You will assume a high level of responsibility both for your individual contributions and for those of the overall team. You’ll flourish in helping to create a fun, rewarding culture that encourages us all to learn, improve, and excel. Role Details:...

About Us: Blackfoot Communications reliably connects business of all sizes across the nation using the latest telecommunication technology in voice, network, and managed services. With focus on strong connections, we also provide dedicated account management with a goal to get to know our clients so we can help advise on the best solution. What We Offer : We offer opportunities in the telecommunications and technology sectors with positions in Western Montana and Eastern Idaho. Blackfoot is proud to offer a competitive salary and a fantastic benefits package that includes; comprehensive medical benefits plan, LTD, life insurance, an outstanding retirement pension plan plus a 401k plan that includes employer match, along with other employer paid benefits. We are proud to have received awards and recognition that highlight our strong company culture. These include "Employer of Choice" from the Missoula Job Service Employer's Council, "Top Tech Employer" from the Montana High...

Overview   The Service Operations Technician position acts as the first responder to internal and external client inquiries about products and services and provides technical assistance to computer system users while handling and resolving issues, also facilitating issue resolution and tracking, while keeping the client informed of progress. The Service Operations Technician position is fast paced and requires regular management of changing priorities.   Tier 1 provides the first line of defense for support questions and issues including: Timely communication to all client inquiries. Initial research and prioritization of new requests. Keeps users informed about the status of their incident/inquiry. 24/7/365 Support – answering phone, opening tickets, monitoring systems. Provide excellent customer service. Immediate response and resolution to documented processes and procedures. The Service Operations...