2 Human Resources jobs

We are actively seeking a highly motivated and seasoned Training Specialist to join the dynamic team at GL Solutions. As a Training Specialist, you will play a pivotal role in enabling employees to perform their job activities successfully. You will be responsible for administering trainings to all roles within GL Solutions. Key Responsibilities: Deliver trainings to GL staff for all job roles and functions Understand training content and supporting documentation to effectively convey the information to trainees Utilize a variety of training methods and materials to provide an engaging training experience Facilitate training exercises Assess trainee proficiency in skills learned Adjust training methodology to accommodate individual learning needs Evaluate the effectiveness of training methodologies and materials and initiate improvement requests Adapt and respond to continuous training needs across various teams...

The Team Manager of Enterprise Customer Success holds a critical leadership position in shaping a high-performing team of Enterprise Customer Success Managers (ECSMs). This role is essential for driving customer adoption, retention, and growth, ultimately enhancing the overall customer experience and maximizing lifetime value. What You’ll Do Lead and Inspire: Steer a dedicated team focused on delivering exceptional customer retention and growth outcomes. Develop Talent: Coach and mentor CSMs to excel in pivotal metrics such as onboarding, adoption, retention, satisfaction, and outcome management. Your guidance will empower them to become trusted advisors to our customers. Performance Management: Provide constructive feedback and manage performance evaluations, ensuring each team member can navigate challenging customer situations effectively.  Enhance Key Metrics: Coach the team to produce best-in-class onboarding, adoption,...