About the Role
The Call Center Rep 1 will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service. The employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.
Essential Functions
Answer incoming telephone inquiries for Glacier Bank providing prompt and extraordinary service.
Correctly and efficiently transfer calls to outside offices and staff members
Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders
Provide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets
Provide statement printouts and check copy...
Oct 05, 2020
Full time
About the Role
The Call Center Rep 1 will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service. The employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.
Essential Functions
Answer incoming telephone inquiries for Glacier Bank providing prompt and extraordinary service.
Correctly and efficiently transfer calls to outside offices and staff members
Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders
Provide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets
Provide statement printouts and check copy...
Job Summary:
This position is responsible for complex translations and programming of the service network including voice switches, voice mail systems, and other adjunct services platforms. Installation, provisioning, and testing of Ethernet circuits to customer sites. Also works on the installation and maintenance of switching, access, transmission equipment, IP based service platforms, and all other types of central office equipment.
Essential Job Duties and Responsibilities:
Installation, provisioning, and testing of Ethernet circuits, and other IP telecommunications equipment commonly used within the industry. Strong networking and IP background needed.
Installation and maintenance of all aspects of a Softswitch network including translations for complex services such as Centrex, call routing, and IP based advanced telephony services. Also does all levels of translations for the voice mail systems, transmission systems, and carrier systems....
Oct 05, 2020
Full time
Job Summary:
This position is responsible for complex translations and programming of the service network including voice switches, voice mail systems, and other adjunct services platforms. Installation, provisioning, and testing of Ethernet circuits to customer sites. Also works on the installation and maintenance of switching, access, transmission equipment, IP based service platforms, and all other types of central office equipment.
Essential Job Duties and Responsibilities:
Installation, provisioning, and testing of Ethernet circuits, and other IP telecommunications equipment commonly used within the industry. Strong networking and IP background needed.
Installation and maintenance of all aspects of a Softswitch network including translations for complex services such as Centrex, call routing, and IP based advanced telephony services. Also does all levels of translations for the voice mail systems, transmission systems, and carrier systems....
