$23.50 - $32.69 hourly
Range
Forsyth, MT, USA
JOB SUMMARY:
Under the supervision of the Customer Relations Manager, the Customer Relations Representative (CRR) serves as primary point of contact for residential customers, assisting with new service requests, billing inquires, payment processing, payment arrangements, perform credit checks, and perform collection functions on delinquent accounts. This role is a primary contact with current and potential customers and is expected to promote and sell / upsell Range services, to meet established sales goals. This role is responsible for documenting customer information and input notes / reports for service repairs and troubleshooting tickets (ex: Tier 1 troubleshooting support for broadband issues). This role also processes data entry on service orders and account changes.
ESSENTIAL DUTIES AND RESPONSIBILITIES AND EXPECTATIONS:
Provides professional customer relations at all times while assisting residential customers with billing inquiries, new service...
