2 jobs found in Great Falls

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open, and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report. This position is responsible for opening and maintaining client accounts. This role requires organization, accuracy, and attention to detail. The qualified applicant will be capable of working independently and as a team member. Qualifications: * Communicate verbally and...

Job Summary:    This position is responsible for day-to-day operations related to business-class technical support services.   Essential Job Duties and Responsibilities: Alarm monitoring using various software platforms Answer all support requests, troubleshoot, or escalate as required. Troubleshoot various issues including but not limited to: Network and transport support services Business and residential telecommunication troubleshooting and escalations Vision Net video conferencing solutions PSAP/911 technical support DNS, e-mail, and web hosting services Maintain timely response to all customer support requests. Provide accurate and detailed ticketing notes and e-mails including but not limited to: Initial issue Escalations and resolutions All troubleshooting steps Updating team leads, supervisors, and managers on all critical issues including outages Promptly and...