Endpoint Utility Corp

Endpoint Utility Corp delivers a turnkey, end-user computing architecture that is simple and secure with a predictable cost structure. Our experience allows us to provide affordable, expertly managed end-user computing solutions for the small and mid-sized businesses that have been dramatically underserved.Based in Kalispell, Montana, we are working to grow the IT ecosystem of Northwest Montana and are looking forward to building success together.

Jan 15, 2023
Part time
Endpoint Utility Corp Kalispell, MT, USA
As the EUC Support Team Leader, you’ll be responsible for growing a team of Support Specialist supporting our customers around all aspects of endpoint computing, mobile device, and productivity software. Because this team is the face of Endpoint Utility to our customers, it is vital to be focused on interpersonal communication skills, coaching, mentoring and good customer service practices. You will assist Support Specialists as needed in responding to customer inquiries in person, via phone, email, and chat. You will collaborate extensively with the Senior Leadership Team to ensure the Support Team has the necessary people, processes and systems to ensure the success of our customers.. Job Details Recruit, coach, grow and retain a team of over performing Support Specialists focused on the constant success of our customers. Hands of leader always willing to jump in personally to support whenever necessary escalated customer needs...
Jan 15, 2023
Full time
Endpoint Utility Corp Kalispell, MT, USA
The EUC Support Specialist is responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint Utility and at front line with our customers, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills. You will collaborate with other Support Specialists to share knowledge and assist other Support Specialists when needed. Job Details Effectively be able to resolve of find a solution for the customer’s issue.  Manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms.  Accurately record, prioritize, categorize, and track the event or issue in Customer Relationship...
Jan 06, 2023
Full time
Endpoint Utility Corp Kalispell, MT, USA
Position Overview    Endpoint Utility is an exciting start-up IT solutions provider for small and medium size businesses.  Located in Kalispell, we are looking for an energetic and focused individual to drive outreach for potential new customers in the MT and IL areas.  This person should be able to concisely communicate Endpoint’s mission to businesses they contact with the goal of qualifying the customer and generating leads for follow-up.  This will be a call focused role and will entail working through call lists.  Training will be provided.  This person should be comfortable talking with various business employees while utilizing a talking script.  He/she must have good communication skills and will need to follow-up with leads when necessary.  The ability to work with Office365, CRM Apps and utilize email effectively is a plus.  Prior experience with a call center or similar roles is preferred but not...