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Description The Senior Manager, Service Delivery is a strategic leader and trusted advisor to our clients, orchestrating the successful delivery of comprehensive Experience Management (XM) solutions. Your focus is on maximizing the value and impact of our services, ensuring clients achieve their desired outcomes and experience tangible business results. You will foster a high-performance team culture, drive account-level profitability and growth, and act as the ultimate owner of client success.  Responsibilities:   Delivery Excellence: Ensure engagements deliver exceptional value and impact, aligning with client expectations and business goals. Equip and hold team members accountable for owning the full scope of their responsibilities, ensuring timely and high-quality deliverables. Client Relationship Management: Build and maintain deep, strategic relationships with senior client stakeholders, acting as a trusted advisor and advocate. Team...

Description As a Solutions Consultant and member of our Service Delivery team, you will help our clients better understand their customer and employee experiences to make data-informed business decisions. You will design, build, and deploy technology solutions for some of the world’s largest companies, using innovative and advanced tools. Your contributions will be instrumental in evolving companies’ experience management (XM) platforms and programs, and you will develop long-term relationships with clients in the process. In your role, you will exercise analytical skills, problem-solving, creativity, and customer-service excellence to contribute to and deliver exceptional service to clients. You will assume a high level of responsibility both for your individual contributions and for those of the overall team. You’ll flourish in helping to create a fun, rewarding culture that encourages us all to learn, improve, and excel. Role Details:...