Foundant Technologies

The Technical Product Specialist/Non-Profit Technical Support Engineer (TSE) occupies a crucial corner of Foundant’s Client Services operations and requires an in-depth understanding of both Foundant’s Non-profit Core product and Fund Accounting principles. The high-level purpose of this role is to serve as the liaison between the different functional areas of the Non-profit Core experience (Support, Product Management, Product Engineering, and Learning & Development (L&D).  This position would also be the primary source of knowledge regarding the Non-profit Core product on the Support team and would need to be available to field questions and assist with more challenging or accounting focused incoming Non-profit Core cases. The Technical Product Specialist/Non-profit Core -TSE would be responsible for educating and training the Support team, helping to define and give insight for new policies, initiatives, and procedures as it relates to the Support...

The Client Success Associate- Accounting Focus (CSA-FA) position will work closely with Client Success Managers (CSMs) to solve problems, manage accounts, and proactively keep in touch with Foundant clients. The CSA-FA will be responsible for assisting in the successful implementation of all fund accounting-related functionality within our clients’ CommunitySuite Implementation; as well as providing ongoing support to CSM-FAs and clients on a regular basis.  Responsibilities Assist in developing client relationships that foster trust and loyalty Gain and maintain expert knowledge of the CommunitySuite product  Assist and support named CSMs in order to help them execute large accounts and workloads  Train clients on how to use and implement the CommunitySuite product Provide exceptional client support and consultation via phone, email, and in-person  Build and maintain ongoing knowledge of clients to understand overall...

The responsibility of the GLM & SLM Sales Representative is to build relationships with buyers and administrators in a wide variety of organizations to sell software and services. They contact prospects, pitch and explain products for sale, negotiate the sale price, provide any requested information or answers to questions that a customer might pose regarding the product, and ensure a clean handoff to the implementation team.  Responsibilities: Sell Foundant products and services to prospects. Conduct outbound lead follow-up with prospects in your territory. Building out territory plans and executing against those plans in specific territory regions. Travel to engage with prospects, partners, and key industry influencers (average 2-4 weeks/year) Build and maintain accurate records of accounts, forecasts, transactions, activities, and general sales operations in required systems (e.g. Salesforce.com). Prepare for and conduct tailored presentations...