Glacier Bank

Job Description About The Role Provide first line and Single Point of Contact support to bank employees on a variety of issues over the phone, e-mail or on-site. Troubleshoot computer systems, hardware, peripherals, Telephony, and Network connectivity. Have knowledge of when to route incidents to Incident Management. Be able to define differences between an incident request and a change order as defined by ITIL. Accurately communicate knowledge or work arounds within department guidelines. A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Duties and Responsibilities Diagnose, determine solutions, and help callers restore system operations. Install pre-approved...

Under the direction of the ERCM Program Admin, the primary focus of this role is to analyze, design, develop, and implement automation solutions based on Workflow/Automation Software such as JHA Enterprise Workflow. The functions in this role include Workflow Development, Deployment, Maintenance, Engineering, Business Process Analysis, and End User support and training. Using fundamental concepts, practices, and procedures, the goal of this position is to build efficiencies in business processes. The Enterprise Workflow System Administrator must effectively communicate with the team, clients, and stakeholders in gathering requirements, designing, coding, and implementing the solution from inception through maintenance of the project. Participates in in-depth dialogues, conversations and explanations that can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. This...