Blackfoot Telecommunications Cooperative provides phone services to rural communities along the Blackfoot River in western Montana and central Idaho.
Blackfoot Missoula, MT, USA
Apr 02, 2021
Full time
Full Job Description Job Details Description Individuals must enroll in the Montana Registered Apprenticeship Program and have completed or working to complete the approved course work through Missoula College.   Essential Job Duties and Responsibilities: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Customer solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting...