Vision Net

Vision Net delivers innovative and reliable communications technology solutions that enable their customers to securely access, store, process, and back up the information that is vital to their success.

Vision Net Great Falls, MT, USA
Sep 24, 2020
Full time
Job Summary:    This position is responsible for day-to-day operations related to business-class technical support services.   Essential Job Duties and Responsibilities: Alarm monitoring using various software platforms Answer all support requests, troubleshoot, or escalate as required. Troubleshoot various issues including but not limited to: Network and transport support services Business and residential telecommunication troubleshooting and escalations Vision Net video conferencing solutions PSAP/911 technical support DNS, e-mail, and web hosting services Maintain timely response to all customer support requests. Provide accurate and detailed ticketing notes and e-mails including but not limited to: Initial issue Escalations and resolutions All troubleshooting steps Updating team leads, supervisors, and managers on all critical issues including outages Promptly and...