Vision Net

Vision Net is committed to providing telecommunications solutions that fuel business relocations, expansions, and job growth throughout Montana.

Incorporated in 1995, Vision Net, Inc. is a Montana-based company, wholly owned by nine established telephone companies. On May 1, 2005, Vision Net, Inc. merged with Montana Advanced Information Networks, Inc. (MAIN), to form a combined company uniquely positioned to deliver a wide range of technical professional services.

For over 26 years, Vision Net has provided a full suite of business-to-business telecommunications solutions for financial services, healthcare, government, professional, and educational clients, allowing them to innovate and expand in Montana and beyond.

With offices in Great Falls, Billings, Missoula, and Helena, Vision Net gives clients the peace of mind to concentrate on their business by providing a secure, agile, and adaptable network built for their needs and budget. Vision Net is proud to be Montana’s largest independent network and proud to call Montana home.

Jun 10, 2024
Full time
Vision Net Great Falls, MT, USA
Job Summary: This position is responsible for day-to-day operations related to business class technical support services. Essential Job Duties and Responsibilities: Alarm monitoring using various software platforms Answer all support requests, troubleshoot or escalate as required. Troubleshoot various issues including but not limited to: Network and transport support services Business and residential telecommunication troubleshooting and escalations Vision Net video conferencing solutions PSAP/911 technical support DNS, e-mail, and web hosting services Maintain timely response to all customer support request. Provide accurate and detailed ticketing notes and e-mails including but not limited to: Initial issue Escalations and resolutions All troubleshooting steps Updating team leads, supervisors, and managers on all critical issues including outages Promptly and accurately sending out maintenance notifications...