Customer Success Manager- Bozeman

  • PrintingForLess
  • Bozeman, MT, USA
  • Dec 22, 2020
Full time Customer Service Management Sales Software

Job Description

PFL is the leader in Tactile Marketing Automation. Our software integrates with a brand's CRM and Marketing Automation platforms to use digital intent signals to orchestrate the content and timing of direct mail. PFL serves major global brands like Salesforce, Zoom Video Communications, Paycor, Okta, and hundreds more.

Our Customer Success Manager ensures the success of our MarTech customers as well as the achievement of MarTech revenue goals by identifying customer needs, influencing both the customer and internal resources to meet those needs, and ensuring that customers are taking full advantage of PFL's offerings.

Who you are:
You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are self-motivated. You enjoy counseling customers to become a trusted partner. Customers trust your guidance and love working with you. You are professionally persistent and always do the right thing for the customer. You are focused on customer results and growing your company's revenue and profit.

Some of the things you will be doing for us:

  • Drive revenue by working with current customers to show them ROI
  • Expand account footprint by understanding customers overall business and working with a variety of departments
  • Consult with customers to understand their business challenges and objectives
  • Challenge customers to make improvements and expansions to our customers' marketing programs
  • Identify strategic accounts and develop success plans
  • Work cross-functionally with all departments to ensure perfect customer service and transactional execution
  • Communicate internally to ensure PFL's services and product offerings evolve with customer needs

Your skills:

  • Proven ability to sell in a "Farmer" type of role including Upselling/Cross-Selling
  • Experience in a Solution Selling environment
  • Customer Networking and Growth, "Land and Expand"
  • Unbeatable listening, verbal and written communications skills
  • Advanced business acumen
  • Dynamic, self-motivated, high-energy team player
  • Ability to build and maintain strong cross-department relationships in the customer company
  • Knowledgeable about marketing technology and marketing automation
  • Minimal travel required

The rest of the stuff: 
Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.