Operations Support Specialist- Kalispell

  • Glacier Bank
  • Kalispell, MT, USA
  • Dec 28, 2020
Full time Banking Customer Service

Job Description

The Operations Support Specialist provides assistance to branch staff and others as requested or needed.  The Operations Support Specialist will strive for accuracy and carefulness of work, paying close attention to detail to ensure a high level of accuracy and quality.  The Operations Support Specialist will be trained to perform some or all of the Essential Functions described below.

The employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Essential Functions

  • Perform daily, monthly, quarterly, and year-end duties such as user audits, IOLTA postings, escheatment, safe deposit box review, dormant accounts, deleted transactions, tax corrections, CIF report review/clean-up, debit card reports, stop/hold report review, NSF report, Reg D monitoring, Canadian check, and cash rates,
  • Provide operations support to branches and other departments including, cash dispensers, cash recyclers, CardWizard assistance and overrides, Vertex issues, wires, disputes, account changes, file maintenance, new account support, documentation review, non-post items, ACH research, stop payments, holds, forgeries, etc.
  • Reset passwords for Travelex Currency, Global Pay Foreign wire, CardWizard, and applicable bank systems.
  • Submit and track Service Desk change orders.
  • Account Document Quality Review.
  • Maintain, correct, and monitor IRAs & HSA accounts.
  • Provide troubleshooting assistance with TCRs.
  • Correct offages in DDA Settlement, CD Settlement, and Safe Deposit Box Settlements as
  • Participate in GBCI committees/workgroups as requested.
  • BSA related tasks to include a quality review of CIP, Account Due Diligence, and Currency Transaction Report.

 Additional Responsibilities

  • Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customers' needs.
  • Participates in required training and staff meetings.
  • Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
  • Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
  • Complete required bank and BVS training courses within the assigned time frame(s).
  • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.  Must complete the assigned online training courses and achieve a passing score by the due date.
  • Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.  Keep work area tidy and maintain customer privacy.
  • Additional duties as requested or assigned.


Required Qualifications

  • A high degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
  • Must have the ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
  • Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
  • Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge, and experience.
  • Ability to work both independently and in a team environment.
  • Ability to understand and follow complex written and oral instructions.
  • Ability to communicate effectively verbally and in writing.
  • Basic computer skills with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
  • Working knowledge of standard office equipment.
  • High school diploma or equivalent.


 Preferred Qualifications

  • Two-year college degree or greater.
  • Completion of a related specialized course of study at a business or trade school.
  • Moderate level of banking knowledge.


Work Environment

Must be able to routinely perform work indoors in the climate-controlled shared work area with a moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation and be able to lodge in public facilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull. 

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on the computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: 
Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit-sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.
 

COMPANY OVERVIEW: 
At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative, and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness and has repeatedly ranked among the top 10% in the nation for financial strength.


We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.