Tellers provide outstanding service to customers while accurately performing account transactions. Position uses knowledge of bank products and services to effectively cross-sell online banking services and to refer customers to other bank products. Promotes increased customer use of bank products and services to enhance customer satisfaction. Position complies with all banking laws and regulations.
DUTIES AND RESPONSIBILITIES:
Processing Transactions: Complete customer transactions in a timely and accurate manner, while exhibiting patience, attention to detail, and in accordance with guidelines and procedures. Perform other duties related to handling money/transactions including, but not limited to, processing deposits, withdrawals, and money transfers; handling credit card advances; accepting loan payments; filling change orders for businesses; sorting, counting, and wrapping money for transfer to the vault; operating coin machine, etc. Perform duties related to branch capture by scanning work at the branch throughout the day; completing appropriate paperwork; and faxing information to the Data Center with a run number, number of items, and batches for verification purposes.
Balancing and Accuracy: Maintain accurate cash drawer and cash/negotiable instruments are in balance. Maintain appropriate cash limits in a drawer. Transactions are processed completely and with accuracy. This includes, but is not limited to, deposits and withdrawals, Currency Transactions Reports, cash advances on credit cards, and foreign currency and check transactions.
Products and Service: Use knowledge of bank products and services to effectively cross-sell appropriate products and services to customers by referring to appropriate team members. Actively participate in bank promotional activities.
Full-time (40 hours/week) in Thompson Falls. Must be available to work M-F between hours of 8:00 a.m. - 5:00 p.m.
High school degree or GED; minimum of six months experience providing excellent customer service to include cash handling experience; bank experience is preferred
KNOWLEDGE, SKILL, ABILITY:
Working knowledge of cash handling procedures; banking compliance regulations and guidelines related to the area of responsibility; and bank products and services. Skill in the operation and/or use of computer keyboard; office equipment, including calculators, copier, teller audit machines, coin, and currency counters, and branch capture equipment. Ability to provide excellent customer service; follow instructions; handle numerous detailed transactions quickly and accurately; and effectively cross-sell bank products and services.
Must be able to routinely perform work indoors in a climate-controlled work environment with moderate noise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to constantly stand and walk.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects and related equipment; continually reach with hands and arms; talk, and hear. The employee must routinely lift and/or move up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Distance vision is required in order to observe persons in the lobby and remain aware of what is happening at all times. Must be able to stand for long periods of time. Must be able to routinely perform work on the computer for several hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
COMPENSATION & BENEFITS:
Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit-sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.
At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative, and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.
Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in numerous community bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness and has repeatedly ranked among the top 10% in the nation for financial strength.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.