Client Engagement Specialist I- Missoula

  • Education Logistics
  • Missoula, MT, USA
  • Feb 01, 2021
Full time Customer Service Software

Job Description

The primary purpose of this role is to perform outbound telesales. The ideal candidate is patient and cool-tempered.

PRIMARY FUNCTIONS
• Cold calling clients to deliver prepared sales talks or campaign messages that describe products or services and establish relationships and move the sales process forward
• Using Customer Relationship Management (CRM) software to administer work and report on progress
• Answering customer information about products
• Maintaining engagement with canceled clients
• Maintaining records of customer contacts and district statistics
• Ask pertinent questions to understand the customer’s requirements
• Go the “extra mile” to meet call/contact quotas and facilitate future sales
• Keep records of calls, sales leads and record useful information

EDUCATION REQUIREMENTS & QUALIFICATIONS
• High school diploma; BS/BA is a plus
• Relevant experience not required but preferred
• Working knowledge of and/or ability to learn relevant computer programs (e.g. CRM software, MS Office products) and telephone systems
• Proficient in English

KNOWLEDGE, SKILLS, & ABILITIES
• Persistence
• Ability to handle stressful situations
• Strong time management skills and capable of working independently
• Excellent communication skills
• Patient and able to handle customer rejection
• Impeccable integrity and honesty
• Highly motivated and driven to succeed