How often will you have an opportunity to join a fast-growing company at the right time? PFL launched the first e-commerce print site 18 years ago, and now you can help us create a new category in the MarTech world: Tactile Marketing Automation (TMA®).
PFL is the leader in Tactile Marketing Automation. Our software integrates with a brand's CRM and Marketing Automation platforms to use digital intent signals to orchestrate the content and timing of direct mail. PFL serves major global brands like Salesforce, Zoom Video Communications, Paycor, Okta, and hundreds more.
About the role
The Program Manager owns program execution for the assigned portfolio of Enterprise and Strategic customers. This includes preparing for, facilitating, and recapping discussions between the customer and PFL to ensure the achievement of strategic objectives for account growth. The Program Manager should ensure a positive customer experience and support customer success by ensuring programs are professionally executed and customers are thrilled.
Who you are
You have 5+ years' experience in Program Management, Marketing Operations, and/or Customer Success while working with Enterprise accounts. You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are self-motivated. You enjoy counseling customers to become a trusted partner. Customers trust your guidance and love working with you. You are professionally persistent and always do the right thing for the customer. You are focused on customer results and growing your company's revenue and profit.
Some of the things you will do for us:
PFL is committed to fostering a workplace that embraces and honors all people.
The rest of the stuff:
Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.
|EOE STATEMENT:||PFL is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. PFL complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.|