Real Estate Servicing Manager- Miles City

  • Stockman Bank
  • Miles City, MT, USA
  • Feb 23, 2021
Full time Banking Finance Real Estate

Job Description

Our people, philosophy, and the way we do business have positioned Stockman Bank as Montana’s premier financial center for business leaders, agriculture operators, commercial developers, and real estate owners. We are a Montana-born company, built on western values, focused on creating long-standing relationships through integrity, expertise, and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers. Our workforce is well trained and competent, and our work environment encourages productivity, personal growth, and job satisfaction.

The Real Estate Servicing Manager is responsible for management and supervision for the servicing functions covering secondary market serviced loans and inter-related processes for consumer portfolio loans.   

Responsibilities include:

Mortgage Servicing Leadership and Oversight

The primary responsibility of this position will be the ongoing supervision and management of secondary market servicing operations.

As the lead member of the secondary market servicing team at Stockman Bank, this position will be required to oversee all servicing functions. This includes:

Managing the servicing staff

Monitoring departmental performance

Developing and maintaining departmental servicing procedures

Assessing productivity

Identifying areas for improvement

Maintaining sufficient internal control and compliance posture

Property tax, hazard and flood insurance monitoring, and payment functions

Reporting on bank servicing to the appropriate management team member(s)

Keep up to date on regulation and handbook changes establish and update procedures to address regulatory requirements with respect to servicing including collections and loss mitigation.

Provide appropriate and timely responses to compliance and regulatory audits.

Provide leadership and training for staff on processes and procedures to achieve efficiencies and improvement.

Other Critical Responsibilities
Coordinate Mortgage Servicing Operations with other bank functions. Supervise the relationships between Mortgage Servicing Operations and the other departments of the bank including Operations, Compliance, Technology, Branch Management, and Lending.

Employees Supervised:

Real estate servicing staff


3-5 years of servicing-related experience.

Proven ability to solve problems creatively.

Excellent analytical skills.

Strong interpersonal skills and extremely resourceful.

Strong commitment to providing exceptional customer service.

Demonstrated ability to work independently with a strong work ethic and attention to detail.

Must have strong communication and organizational skills.

Proficient in computers with working knowledge of Microsoft Office and Internet Explorer.

Special Projects
Complete special projects and other duties as assigned.

Federal Regulations
Maintain a working knowledge of the Bank's written policies and procedures that apply to and concern this position’s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation E, Regulations X and Z, Bank Security, and various other Federal and State regulations as they apply.

Physical and Mental Demands
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Occasionally = 0-33% of shift               Frequently = 34-66% of shift                      Constantly = 67-100% of shift

Constant lifting/carrying up to 10 lbs. with frequent lifting/carrying up to 25 lbs.   Constantly required to hear, talk, write, read, keyboard/computer entry, reach, stretch, work under time constraints with the needed ability for task management flexibility and to perform routine duties with attention for details. Constant abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.

Constantly stand, walk or sit, while requiring oral and written communications with co-workers, customers, and transactions with guidance available.

Occasionally stoop, kneel, crouch, or crawl.

Infrequently climb (up ladders, etc.), balance (to reach items), or drive a car.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment 
(The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Constantly works with others, around others, with co-workers in other departments or branches, and with customers and the general public in person and via telephone.  Constantly works indoors, in confined areas, and is exposed to the risk of electrical shock.  

Frequently works around noise (moderate level).  The employee must have the ability to focus on tasks and customers while hearing machines, conversations of others, music, phones, etc., in a confined area.

Infrequently the employee works alone and also works near moving objects. The employee is also infrequently exposed to outdoor weather conditions.

Company Functions and Expectations
Technical Knowledge
Has the technical knowledge and analytical skills to fulfill job duties in a positive manner.  Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual’s position.   Has the ability to analyze situations and react accordingly.

Expresses information/thoughts clearly and concisely in both written and verbal forms. Keeps communication channels open with subordinates and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient.

Establishes priorities, sets goals, and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions, and notifies affected personnel. Plans effectively to ensure timely completion of duties.

Is willing to assist others to ensure deadlines are met.  Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in a group environment and with a supervisor. Models professionalism by addressing others with appropriate actions and appearance within professional boundaries.

Customer Service Culture
Employees will strive for outstanding, professional, and courteous service to our customers and anyone who visits our facility.