As an Endpoint Engineer I, this position will enhance, document, and support multifaceted software applications that deliver a standardized secure endpoint experience that enables the workforce. These applications include, but are not limited to, Microsoft SCCM, Intune, Endpoint Manager, Autopilot, Ivanti, and Active Directory Users and Computers. Through these applications, the Endpoint Engineer I will design, enhance, and support the tools required by IT teams to effectively support the FIB workforce. This position is responsible for serving as a technical contact between the vendor and business unit and will work with leadership and project teams regularly to resolve outstanding issues and complete routine to complex tasks and project deliverables.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Provide technical and operational support, maintenance, and enhancements for Microsoft SCCM, Intune, Endpoint Manager, Ivanti Suite, and Autopilot along with other applications as assigned.
Administer applications to keep the systems running and healthy, including changes to the core components and settings, software delivery, client health, reporting, and disaster recovery.
Create, customize, deploy, and automate software packages using SCCM. This includes scripting in the development of SCCM packages for application and OS deployment.
Monitor and troubleshoot software package installation failures and provide regular status updates.
Build and develop new tools with the SCCM, Intune, and Endpoint Management platforms to help equip Tier 1 and 2 teams with the tools they need to be efficient and effective in supporting the organization.
Package, schedule, install and troubleshoot Microsoft and third-party patches on a routine basis adhering to documented change process procedures and in accordance with SLAs.
Configure, maintain, and troubleshoot Active Directory and Group Policy for Active Directory Users and Computers.
Develop, maintain, and troubleshoot login scripts, utility scripts, and other tools using PowerShell, VBS, and other relevant programming languages.
Management of mobile devices via MDM systems such as Intune and Microsoft Endpoint Manager.
Create and maintain system documentation including desktop procedures, end-user procedures, system diagrams, disaster recovery plans, user access audits, and test plans.
Work closely with all areas of First Interstate Bank IT and Operations to ensure all Bank software applications are running/performing properly.
Must be a team player, with exceptional communication skills, willing to work with others in IT and others throughout the organization.
Ability to identify, develop, and implement initiatives to improve the IT environment and user experience.
Serve as primary and/or backup engineer for other applications as assigned.
May be required to work after hours and weekends to accomplish work tasks.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate’s degree (A.S.) or equivalent from a four-year college or technical school and three plus (3+) years of related experience and/or training; or equivalent combination of education and experience. Experience with SCCM, Ivanti, and Active Directory preferred. Completion of field-related certifications preferred.
OTHER SKILLS & REQUIREMENTS
Excellent communication skills, both written and oral. Strong conflict resolution skills and the ability to remain objective and professional at all times. Must be a self-starter; Ability to work independently or with a team; Ability to properly prioritize workload and remain adaptable under pressure; Must have strong organizational and analytical skills; Must possess a solid balance of technical and business knowledge. Must possess skill mastery and aptitude to easily take on new applications outside of the area of expertise.
Strong communication skills are critical to allow effective communication with customers to build positive, professional relationships and to ensure a high level of customer satisfaction. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, vendors, and internal customers.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.