Provide back-office deposit operations services to First Interstate Bank branches by supporting the branches in their efforts to provide accurate, prompt, and courteous service to their customers regarding their Debit Card Accounts, Disputes, and Transaction Research. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Deliver superior service and support for all debit card services, both internal and external.
Review of compliance required documentation.
Daily processing of items including:
CRIS Reports (Cardholder Risk Identification System) for fraud monitoring
Authorization approval/denial research
Debit Card Disputes
ATM Out of Network
Card Order Exception
Business analytic report(s) review and processing.
Perform daily operational functions for quality control and validation in an accurate and timely matter.
Research and resolve routine issues with limited assistance.
Produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment.
Partner with team members in process improvement for department initiatives.
Work effectively in a team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D, and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC), and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments-related products and services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS & ABILITIES
Basic use and understanding of MS Office Products (Word, Excel, Outlook) with the ability to learn and adapt to new technologies quickly.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.