The Loan File Maintenance Specialist is responsible for reviewing, verifying, and ensuring that the Loan Servicing File Maintenance requests are processed in a timely and quality fashion. Requests types may include, but are not limited to EIM, ACH returns, monetary and non-monetary loan servicing requests, fee waivers, loan accounting system code changes, and general updates to fields contained within the customer record on the bank's Loan Accounting System. The File Maintenance Specialist is responsible for maintaining Consumer, Commercial, and Specialty loan products that include simple to complex transactions in accordance with the loan maintenance request document. The File Maintenance Specialists will be responsible for meeting completeness, turn time, and accuracy requirements per established service level agreements. This position supports the servicing of Consumer, Commercial, and Specialty Lending for First Interstate Bank.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Performs requested file maintenance changes to loans on the Loan Accounting System.
Coordinates with all applicable parties in the facilitation and expediting of loan file maintenance changes and monetary transactions.
Coordinates efforts with appropriate parties to obtain missing information needed to meet requirements.
Performs job responsibilities in accordance with the completeness, accuracy, and turn time standards per established service level agreements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or general education degree (GED) required; Bachelor's degree (BA/BS) from a four-year College or University preferred; two (2) years’ work experience in a financial institution preferred. Experience in Consumer and Commercial Loan Servicing with an understanding of bank policies and procedures, knowledge in consumer and commercial lending and loans, and applicable loan documents preferred.
OTHER SKILLS & ABILITIES
Strong personal computer skills with demonstrated knowledge of Microsoft EXCEL, WORD, and e-mail; self-starter and works with minimal direction; good verbal and written communication skills; interpersonal skills and team orientation; ability to meet deadlines; ability to appropriately escalate issues requiring problem-solving and decision making.
Ability to read, interpret and apply lending laws and regulations related to the quality of loan operations servicing.
Ability to work with basic mathematical concepts. Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.
Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Accepts shared ownership and accountability for results.
While performing the duties of this job, the employee is regularly required to talk, hear, see. stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours of operation may be adjusted from time to time to maximize recovery efforts.
The noise level in the work environment is usually moderate.