DUTIES AND RESPONSIBILITIES
Position works closely with MLO and serves as a liaison between the MLO, Realtor, title and other companies, loan clients, the processing department, and underwriter, from beginning through the closing of the mortgage loan. The position takes daily workow direction from assigned MLO and works effectively with the team that assists with processing and underwriting loans to meet closing deadlines with a loan that meets regulatory guidelines.
Request and/or assist in gathering initial documentation necessary to make loan decisions (e.g., pull credit reports if necessary, and determine any other verifications needed). Communicate with and request processor to request an appraisal, flood determination, and title policies/reports. Conduct follow-up to ensure information is received in a timely manner. Review documents/files for completion and accuracy prior to submission to MLO for review and approval. Review appraisal when received and complete review analysis form. Review title policy for accuracy and verification of all components; verify Bank is in first lien position. Analyze verifications of employment, assets, and credit to determine the applicant’s effective income. Research investor regulations and requirements to ensure all loans meet guidelines and are saleable.
After the loan program is identified and income/assets are analyzed, run the file through an appropriate automated underwriting system. Review and communicate approval and conditions with MLO prior to further processing. Track all required information needed to complete loan files; monitor and resolve problems to ensure all documentation is received and verified prior to underwriting. Complete the underwriting checklist prior to submission. Work with MLO and processor to clear conditions in a timely manner and prior to setting a closing date. Responsible for coordinating with MLO and processor to clear pre-closing quality control conditions.
May gather information for closing/clear title; review settlement statements; obtain Realtor verification and approval, and coordinate appointments for closing. Work closely with MLO and processor on completing and updating pipeline management reports to ensure that all steps in the loan application and monitoring process are completed in a timely manner.
Receives inquiries from prospective customers regarding residential real estate loans, provides requested information regarding bank lending policies and procedures. Maintains contacts and good working relationships with real estate brokers, attorneys, and builders to assure a favorable image of the organization and to provide information regarding current loan policies and procedures.
- Three to five years of documented mortgage loan processing experience.
- A high school degree or equivalent.
- Required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment.
KNOWLEDGE, SKILL, ABILITY:
The ability to motivate or influence senior-level personnel, internally or externally, is a key component of the job, requiring a significant level of expertise, credibility, influence, and trust. Proficiency in developing and delivering material presentations on complex topics can be important to fulfilling the responsibilities of the position. The inability to communicate at this level would disqualify the individual from being able to fulfill their job responsibilities.
Courtesy, tact, and diplomacy are essential elements of the job. Relate to others in an open and accepting manner; friendly and approachable. Sense how others feel; treat others with fairness, dignity, and respect. Cultivate rapport with all persons encountered at work.
Communicate Effectively: Communicate effectively both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Customer Service: We are community-inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to embrace the FSB Way and to support our values and visions of Integrity, Service, and Success.
Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
- Position relies on a thorough knowledge of mortgage loan processing practices and procedures, and the policies, procedures, and documentation requirements associated with the various loan programs, including conventional and government programs (e.g., FHA, RD, VA) to successfully complete job assignments/tasks.
- Must meet critical deadlines, effectively prioritize tasks at hand, have a high degree of detail orientation, and excellent communication skills; and demonstrate a high degree of accountability through the utilization of skills, knowledge, and actions that protect the assets of the Bank and its customers.
- Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.
Must be able to routinely perform work indoors in a climate-controlled shared work area with moderate noise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: The employee may be required to lift and/or move up to 10 pounds and infrequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
COMPENSATION & BENEFITS
Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit-sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.
At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative, and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.
Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness and has repeatedly ranked among the top 10% in the nation for financial strength.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals, please.