IT Support Technician: Tier 1 - Missoula, MT

$18.00 - $20.00 hourly
  • First Call Computer Solutions
  • Missoula, MT, USA
  • Mar 31, 2021
Full time Information Technology

Job Description

Position Summary:

Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Job Status: Full Time

Employee Type: Hourly

Pay: $18-$20hr DOE

Learn about First Call

Benefits:

  • Rich and flexible medical/dental with a Health Savings Account option.
  • Paid Vacation, Sick and Holiday time
  • Retirement: 401k with 4% match and discretionary profit sharing.
  • Certification assistance & continuing education benefits
  • Cell phone reimbursement
  • Paid parking
  • Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee)
  • Personal IT purchasing employee discount
  • Team bonding events
  • Work-life balance\flexibility
  • General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

  • IT issue resolution
  • IT documentation maintenance
  • Ticket quality assurance
  • Working with IT Team to improve overall IT results for clients
  • After hours emergency support via the on-call rotation

Resource Profile:

 

  • Problem solver
  • Positive attitude
  • Ability to work under pressure
  • Attention to detail
  • Customer service
  • Quality assurance
  • Professional appearance and approach to work
  • Technical Skills:
    • Intermediate desktop operating system support skills
    • Intermediate workstation peripheral support skills
    • Basic use of server operating system skills
    • Basic networking skills
    • Basic overall troubleshooting skills