IT Triage / IT Support Trainee - Missoula

Help Desk initial customer point of contact: answer phone, triage issues and work with the team to properly dispatch the work and bring to resolution.

On the job training provided to become full time IT Support Technician.

Job Status: Full Time

Employee Type: Hourly

Pay: $12-$17hr DOE plus benefits

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.

• Paid Vacation, Sick and Holiday time

• Retirement: 401k with 4% match and discretionary profit sharing.

• Certification assistance & continuing education benefits

• Cell phone reimbursement

• Paid parking

• Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee)

• Personal IT purchasing employee discount

• Team bonding events

• Work-life balance\flexibility

• General Work Schedule: 8am-5pm M-F

Position Roles & Responsibilities:

• Phone based customer service

• Technical triage

• IT documentation creation and maintenance

• Ticket quality assurance

• On the Job Training to complete technical certifications: example A+, Network +

• Working with IT Team to improve overall IT results for clients

RESOURCE PROFILE:

• Problem solver

• Positive attitude

• Ability to work under pressure

• Attention to detail

• Customer service

• Quality assurance

• Professional appearance and approach to work

• Technical Skills:

o Basic/entry level IT skills and understanding.

o Software/data entry

o Phone System/Call Handling