Our people, philosophy and the way we do business have positioned Stockman Bank as Montana’s premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. Our offices are locally managed and community-oriented, allowing us to best serve our customers and provide local decisions, fast turnaround and flexible terms.
Position General Responsibilities:
Perform mainframe, server-based computer systems and image item processing tasks in a timely and efficient manner. Make sure that all assigned tasks are completed correctly. Primary responsibilities include performing daily processing duties, monitoring on-lines, processing incoming and outgoing ACH, and image item processing.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Strong commitment to providing exceptional customer service.
High School or equivalent and some computer technical training or equivalent technical skills or work experience required.
Problem solving skills required.
Good written and verbal communication skills required.
Experience in computer operations is helpful.
Working knowledge of mainframe computers, or bank operations is helpful.
NOTE: Daily work hours can fluctuate due to work volumes or other events. Flexibility is required. Only minimum responsibilities are listed. There may be other responsibilities as requested by Management.
Physical and Mental Demands (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Occasionally = 0-33% of shift Frequently = 34-66% of shift Constantly = 67-100% of shift
Constant lifting/carrying up to 10 lbs. with frequent lifting/carrying up to 25 lbs. Constantly required to hear, talk, write, read, keyboard/computer entry, reach, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention for details. Constant abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.
Constantly stand, walk or sit, while requiring oral and written communications with co-workers, customers and transactions with guidance available.
Occasionally stoop, kneel, crouch or crawl.
Infrequently climb (up ladders, etc.), balance (to reach items) or drive a car.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment (The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Works with others, around others, with co-workers in other departments or branches. Constantly works indoors, in confined areas and is exposed to the risk of electrical shock.
Frequently works around noise (moderate level). The employee must have the ability to focus on tasks and customers while hearing machines, conversations of others, music, phones etc., in a confined area.
The employee is also infrequently exposed to outdoor weather conditions.
Dimension of Job:
Perform daily production processing duties and provide support to IT Production assistant and IT Production Manager with daily routines and special projects.
Position Specific Responsibilities, Duties and Competencies
Daily Operations Functions (Day, Swing and Night Shifts)
Operate mainframe and server-based computer systems in a timely and efficient manner
Run daily job workflows, print and distribute statements, notices and reports
Process incoming and outgoing ACH
Process incoming ATM files
Image item processing batches
Support end of month and end of quarter processing
Preventative maintenance/cleaning of equipment
Provide backup coverage of shifts as requested
Hardware/Software Systems Usage
Mainframe computer (IBM/AS400)
Banking software (Fiserv Premier) and other application servers
Document Management (Fiserv Premier Director) server system
Workflow and Microsoft Office
Position Specific Responsibilities, Duties and Competencies continued
Support manager for daily problems and issues.
Backup other shifts as needed.
Support manager with statistics, testing and special projects.
Maintain equipment including printers.
Keep common work areas clean and organized
Work any hours necessary during special processing, system problems or conversions
Perform special projects as assigned.
Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic.
Greet all customers pleasantly and make them feel welcome and comfortable.
Handle transactions quickly and professionally.
Effectively handle customer questions and problems.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E and Bank Security.
Company Functions and Expectations:
Has the technical knowledge and analytical skills to fulfill job duties in a positive manner. Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual’s position. Has the ability to analyze situation and react accordingly.
Expresses information/thoughts clearly and concisely in both written and verbal form. Keeps communication channels open with subordinates and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient. Organization/Planning
Establishes priorities, sets goals and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions, and notifies affected personnel. Plans effectively to ensure timely completion of duties.
Is willing to assist others to ensure deadlines are met. Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in group environment and with supervisor.
Models professionalism by addressing others with appropriate actions and appearance within professional boundaries.
Customer Service Culture
Employees will strive for outstanding, professional and courteous service to our customers and anyone who visits our facility.