Responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies and development of Financial Service Representatives, typically in a branch with assets between $50 and $125MM. Responsible for developing and maintaining client relationships utilizing the full spectrum of banking services with emphasis on First Interstate Bank’s Service Commitments and in accordance with our vision and values. This is a producing position.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
Responsible for the effective use of 360View including First 15, recording appropriate activities, incidents, referrals and marketing.
Manage and foster growth in the top 25 customer relationships of the branch.
Responsible for the selections, placement, performance, development, promotion, and termination of branch employees. Completed in collaboration with Retail Hub Manager and/or Bank President.
Coaches and mentors all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending and opening deposit accounts. Includes effective use of the dashboard to monitor and measure performance.
Inet Communication, including procedures, job aides, etc., products & Service Commitments
Ensures operational efficiency, compliance and quality standards are met.
Responsible for all aspects of branch security in accordance with First Interstate Bank's security policy.
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities (knowledge may be gained through coursework and on-the-job training.)
Keeps up to date on regulation changes; follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Actively learns, demonstrates, and fosters the First Interstate corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate; embraces our vision, mission and values.
Responsible for positive community relations in the branch market area. Works in a coordinated effort with all branches to in the market to foster One First Interstate in the community.
Manages a branch or possibly two branches in a market.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION &/or EXPERIENCE
High School diploma or general education degree (GED) and 4 plus (4+) years related experience and/or training required; or Associate’s degree and two plus (2+) years’ experience. Supervisory or management experience preferred.
OTHER SKILLS & ABILITIES
Attention to detail including verbal and written instructions; maintain confidentiality; effective use of tact and diplomacy as it relates to clients and co-workers; working knowledge and use of a personal computer, Word/Excel software programs; valid driver’s license; customer service background in retail or banking; demonstrated sales skills; ability to coach, mentor or train other and teach coursework as a subject matter expert; notary certification preferred; consumer and Small Business lending origination experience preferred; must be a registered MLO as per the S.A.F.E. Act requirements.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.