Provide back-office deposit support to First Interstate Bank branches. Assisting the branches in their efforts to provide accurate, prompt, and courteous service to customers regarding their Debit Card Accounts as well as Disputes, and Transaction Research. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.
This position assist with the development of team member knowledge, updating and implementing department procedures, monitoring workloads, meeting service level commitments, daily input & review tasks, and contributing to department initiatives.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.
Deliver superior service and support for all deposit operations services, both internal and external.
Review of compliance required documentation.
Daily processing of items including:
CRIS (Cardholder Risk Identification System) for fraud monitoring
Non-post research and clearing
Network POS (Point of Sale) adjustments
Debit Card Disputes
ATM Out of Network
Debit Card Dispute Re-presentments
Settlement / ATM Error Resolution
ATMs settlement and error resolution
Debit Card transaction settlement and reconciliation
Debit Card dispute settlement and reconciliation
Card Order Exception
ATM Alert Monitoring
Review and process of Intermediate Business Analytics control reports. Coordinate and participate with the project team to ensure functional reporting are meeting the operational requirements and needs.
Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.
Provide superior customer service and support to branches via phone, email, and Skype.
Review and monitor ATM alert notifications.
Performs general ledger reconcilements.
Performs research and adjustments generated from branches and client inquiries regarding disputes, card transactions and ATMs
Set up of business and consumer online banking accounts in OFLOW, ordering ATM and Debit Cards and maintaining rates within application.
Performs critical backup tasks for Debit Card Services and ATM Operations.
Produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.
Partner with team members in process improvement for department initiatives.
Work effectively in team environment and promote actively listening, sharing information, comprehending individual needs, and recommending solutions.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Coach and influence the development of team member(s) on specifics tasks for the Debit Card Services processes when learning of new applications and developing new skills.
Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
Support bank initiatives and actively participant in development and implementation of department projects.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate degree (A. A.) or equivalent from a two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS & ABILITIES
Proficient use and understanding of MS Office Products (Word, Excel, Outlook. PowerPoint) with the ability to learn and adapt to new technologies quickly.
Demonstrate working knowledge and experience in utilizing the Bank’s core processing applications.
Ability to read and interpret documents such as safety rules, operating and maintenance. Instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.