Sales Operations Analyst/Manager - Billings and Bozeman, MT

  • Zoot Enterprises
  • Nov 10, 2021
Full time Operations Sales

Job Description

If you want to be part of a dynamic, experienced team of sales professionals in a fast paced, dynamic work environment we’re looking for you!  Zoot Enterprises is looking to hire a Sales Operations Analyst/Manager. This position is part internal operations and part client/prospect facing in support of the Sales & Marketing Groups' efforts to acquire, manage, and grow our client portfolio.   The position is instrumental in all facets of the day to day operations and strategic execution of plans and tactics to achieve Zoot’s Strategic Goals.
 
This position will be located in either our Bozeman or Billings, Montana, office.  No remote work.
 
Essential Job Functions
  • Define and support execution and training of sales process in support of new logo and strategic account opportunities, manage required artifact templates, electronic file-keeping, pricing review meetings and support of revenue growth toward stated objectives.  
  • Support ICP/SAP development through account research, lead qualification, opportunity qualification and overall support to NAM and SAM and other business development functions at Zoot.
  • Develop and execute reports (metrics, pipeline) and associated analysis, in conjunction with Marketing Operations Manager, to support key findings and recommendations provided to VP Sales, VP Marketing and EVP Sales and Marketing.
  • Implement and oversee third party applications (Salesforce.com, ZoomInfo, LinkedIn, etc.) and their use within Zoot, including vendor management, contracts and budgets, data hygiene, training, and administration of the applications.  Coordinate activities related to marketing third party applications  (Terminus, Pardot, and Sendoso) with Marketing Operations Manager.
  • Assist Travel Coordinator with booking of travel for Sales & Marketing personnel.
  • Participate in overall conference and event planning with appropriate stakeholders for both internal and external events.  
  • Provide editorial support of sales and marketing collaterals, both internal and external, as well as support collateral development.
  • Coordinate and drive completion of RFI/RFP activities.
  • Define, establish and maintain a knowledgebase of current proposal information, graphics, proposed solutions, sales messaging and identify opportunities for content creation.
  • Review all proposals for accuracy and inclusion of appropriate documentation prior to submission.
  • Proposal production; materials coordination, copying, scanning, binding and shipping arrangements if needed.
  • Assist with the development of presentations for potential clients.
  • Compliance with and knowledge of Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
  • Achieve a service-focused culture with emphasis on delivering high-quality products and services to internal and external clients.
  • Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Education, Training, and Experience
  • Bachelor's Degree in Business or related field required. 
  • 2+ years in a Sales Analyst capacity preferred.
  • Knowledge of banking, fincancial, and technological industries preferred.
  • Previous experience with MS Work, Excel, PowerPoint, and SalesForce required.
  • Previous experience with vendor contracting process required. 
Competencies Critical For This Role Are
  • Analytical Skills - Uses a logical reasoning process to break down and work through situations or problems; able to identify and define problems, collect and analyze information, problem solve, and make decisions; extract key information from data and develop workable solutions for the problems identified.
  • Business Acumen - Understands how Zoot generates revenue and what drives expenses; knowledgeable in current policies, practices, trends, technology, and other information that affects Zoot as a business; understands or anticipates how changes could impact the business; ability to understand and cope with different business situations (e.g. financial, marketing, sales, operations, personnel).
  • Creativity and Innovation - Able to come up with unusual or clever ideas to solve a given problem or situation; develops creative ways to solve a problem and implements unusual and unprecedented solutions, processes, methods, systems, products, or services.
  • Detail Oriented - Able to achieve thoroughness and accuracy when accomplishing a task, while showing concern for all areas involved; follows policies and procedures to accomplish the task.
  • Perseverance - Pursues everything with energy, drive, and a desire to finish; rarely gives up before a task or project is complete, especially when encountering obstacles.
  • Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and obstacles; able to set priorities for self and others, based on project needs and organizational goals.
  • Process Oriented - Able to determine the processes necessary to accomplish tasks; utilizes existing processes effectively; knows how to organize or combine tasks that align with processes to make workflow efficient; looks to improve existing processes when appropriate.
  • Quality Focused - Approaches tasks with attention to detail and a desire to get it right; reviews planning or requirements documents to ensure a thorough understanding of the deliverable; asks questions if uncertain; seeks feedback from others and isn't defensive in receiving it.
Companywide Competencies
  • Accountability - Takes responsibility for tasks and projects as assigned; holds self and others accountable for high quality, timely, and cost-effective results; accepts responsibility for mistakes.
  • Action Oriented, Initiative – Works hard every day, self-motivated; energized by both tasks expected of the role and new or challenging projects; willing to act even with minimal planning, however, doesn't act carelessly and takes responsibility for actions, whether end result is positive or negative; moves on to the next task or project without being asked or seeks out additional ways to help.
  • Communication (General) – Effective with the form(s) of communication that are applicable to a given role (oral, presentation, written); able to be detailed enough to show that the right work was done, yet succinct enough to effectively communicate data, opinions, or findings.
  • Critical Thinking - Uses logical, strategic, analytical, reasoning to identify the strengths and weaknesses of a given situation and possible solutions, conclusions or approaches to problems; able to think outside the box to generate possible solutions.
  • Customer Focused, Service Oriented - Actively works to meet the expectations, requirements, or needs of internal and external customers; understands who their customer is; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Development Focused - Knows or is able to recognize personal strengths and weaknesses, opportunities, and limits; learns from mistakes; receptive to sharing one's own shortcomings with others; is comfortable with balanced performance reviews (both positives and areas to improve) and honest professional development and career discussions.
  • Driving for Results, Solutions Focused - Motivated by success and passionate about working and achieving results that align with the plan; finds ways to complete tasks or projects, even in the face of adversity, and remains optimistic and driven to the end; looks for ways to improve performance all the time.
  • Integrity and Trust – Widely trusted across the organization; seen as a direct, truthful individual; maintains confidentiality as required; admits mistakes; doesn't misrepresent themselves or the facts for personal gain.
  • Listening - Practices attentive and active listening; has the patience and ability to hear people out; able to accurately restate the opinions of others to validate understanding, even if there is disagreement.
  • Mentoring - Able to effectively share knowledge and insight with others so that they can accomplish tasks, achieve goals, and enhance skills.
  • Organization and Time Management - Able to manage multiple projects or tasks and adapt to changing priorities; effective and efficient with own time; able to bring resources (e.g. people, materials, processes, budget) together to get things done and uses them effectively; shows up on time and respects the time of others.
  • Problem Solving – Willing to solve difficult problems with effective solutions; examines all angles and sources before developing a solution; looks beyond easy solutions and doesn't stop at the first answer; able to uncover or anticipate hidden problems; provides honest analysis, even if the answer isn't what people want to hear.
  • Professionalism - Easy to approach and talk to; able to put others at ease, either naturally or due to self-awareness to adjust; warm, pleasant, and gracious; sensitive to and patient with the personalities of others; builds rapport by making people feel comfortable; works well with others; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; able to be candid with peers; solves problems in a way that minimizes negative impacts to others.
  • Technical Aptitude - Has the functional and technical knowledge and skills to perform a job's duties at a high level of accomplishment.
  • Working with Existing Tools - Able to leverage current tools, services, process, and procedures to accomplish tasks; seeks additional understanding of existing processes and procedures; finds ways to improve upon existing options before proposing or exploring new options.
Physical Requirements
  • All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors.
  • This position specifically requires long periods of sitting at a computer work station.
Working Conditions
  • This position will take place primarily in an office setting.
  • This position will require travel 5% of the time.
  • The Sales Operations Analyst/Manager is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities
Zoot Benefits Include
  • Proudly based in beautiful Bozeman and Billings, Montana
  • Casual Attire
  • Bring Your Well Behaved Dog
  • On-site Child Care Center (Bozeman)
  • Flexible Work Schedule
  • On-site Cafeteria (Bozeman)
  • Espresso & Snack Bar (Bozeman)
  • On-site Fitness Center & Fitness Classes (Bozeman)
  • Private Disc Golf Course (Bozeman)
  • Private Sports Park with Putting Green, Bocce, and Volleyball (Billings)
  • Underground Parking (Bozeman)
  • Paid Vacation, Sick Leave, & Holidays
  • 401(k) with Generous Company match
  • Health, Dental, Vision, Life Insurance, Short Term & Long Term Disability
  • Fun Committee and Family-Friendly Events
  • Wellness Committee dedicated to Health, Mental Wellbeing, Fitness, & Nutrition
Zoot Enterprises is a global provider of advanced origination, acquisition and decision management solutions for financial institutions. We offer comprehensive and flexible platforms for specific business needs that include loan origination, fraud detection and prevention, data acquisition, and more.
 
For more than 30 years, we have launched solutions to market faster than the competition. Zoot has partnered with influential U.S. and international organizations including major financial institutions, retailers and payment providers to foster excellence in the financial services industry.
 
Headquartered in beautiful Bozeman, Montana, Zoot provides an engaging and committed culture that is passionate about our clients, our community and our people. With generous and comprehensive benefits, onsite child care, a dog-friendly office and more, Zoot can give you the “No Suits, Montana Roots” career you’ve been dreaming about.
 
Zoot Enterprises, Inc. is an Equal Opportunity Employer, and as such, affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.  If you are interested in applying for employment and need special assistance or an accommodation to apply for this posted position, contact our Human Resources Department via phone at 406-586-5050 or e-mail at jobs@zootweb.com.
 
EOE/M/F/D/V