Senior User Experience Researcher - Missoula, MT

  • Workiva
  • Nov 22, 2021
Full time Research Software

Job Description

Job Summary
As a Senior UX Researcher you'll help us simplify complexity by identifying opportunities for innovation and continuous improvement on behalf of the user. Your previous experience as a researcher in software development will enable you to jump right in and design studies that inform decisions for Workiva products. Your experience makes you comfortable with ambiguity and excited by opportunities to discover solutions for users that meet their needs and exceed their expectations. You'll conduct both qualitative and quantitative research that covers the breadth of customer experiences - proactively using insights to address feature- and workflow-level challenges.

Responsibilities

  • Collaborates with User Experience Designers, Product Managers, and Software Engineers to discover and prioritize user experience opportunities with new and existing products
  • Conducts research throughout the product development process - from concept to release, leveraging methods such as usability testing, online experiments, interviews, surveys, observation, and other techniques to understand users
  • Appropriately applies right-sized, diverse research methods to garner valid, actionable insights
  • Organizes, analyzes and synthesizes qualitative and quantitative data to surface key insights and findings that translate into design direction
  • Delivers user-centered, evidence-based recommendations for a variety of projects across the platform, advocates for users in team discussions
  • Collaboratively crafts needed materials for research activities, such as research plans, moderator’s guides, surveys, and workshop templates that align methods and scope with needs and constraints
  • Crafts compelling stories with data, analysis, themes and recommendations for a variety of audiences
  • Balances research rigor with agility to deliver timely, useful results
  • Reviews research designs, offers consulting on user research best practices
  • Provides leadership for User Experience team in generating high-quality research studies and analytics

 

What You'll Need

 

Skills
  • Strong written and verbal communication skills
  • Strong interpersonal, negotiation and collaboration skills
  • Highly skilled in a range of research methods
  • Strong data visualization skills
  • Ability to adapt to changing priorities in a fast-paced environment
  • Proven ability to deliver consumable, actionable research results

 

Experience
  • 4+ years experience in user experience research in a software company, experience with complex, workflow-based software or complex domain a plus
  • Proven experience turning research findings into actionable user centered design and product goals
  • Experience working in a Lean UX / Agile environment
  • Extensive experience with qualitative and quantitative research methods
  • Experience working with a geographically distributed team

 

Education
  • B.S. or M.S. in human-computer interaction, psychology or a related field preferred

 

Travel Requirement
  • Less than 10% travel to participate in customer research or travel to other office locations

 

Working Conditions & Physical Requirements
  • Reliable internet access for any period of time working remotely, not in a Workiva office.

 

 

Where You’ll Work

 

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

  • Customer Success:  Always delight our customers.

  • Trust: Rely on each other. 

  • Integrity: Do the right thing, every time. 

  • Collaboration: Share resources and work together. 

  • Innovation: Keep creating solutions and finding better ways. 

  • Inclusion: Support a diverse community where we all belong. 

  • Accountability: Be responsible for your success and failure.


We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

 

At Workiva, you’ll enjoy: 

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.

  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.

  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more

  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
     

Learn more about life at Workiva: www.linkedin.com/showcase/workiva-life-and-careers/

Learn more about the company: https://www.linkedin.com/company/workiva/

Learn more about benefits: https://www.workiva.com/careers/benefits
 

Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  

 

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.  Effective October 18, 2021, proof of COVID-19 vaccination is required to visit any Workiva office, attend in-person meetings, or travel for business purposes.