The Client Support Manager is responsible for the day-to-day supervision of the Contact Center agents and day to day operations of the Contact Center. The role is focused on supporting the team to deliver against outlined goals and client satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES
EDUCATION and/or EXPERIENCE
Associate degree (A.A) or equivalent from a two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS & REQUIREMENTS
Attention to detail including verbal and written instruction; maintain confidentiality; effective use of tact and diplomacy as it relates to clients and co-workers. Intermediate level skills in computer terminal and personal computer operation; software programs of diverse functionality used by the bank, including but not limited to desktop applications and network administrative programs and resources. Effective organizational and time management skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.