The SaaS Operations Engineer's role is to troubleshoot, monitor, integrate, configure, and administer SaaS applications or platforms. The person in this role participates in the planning and documentation of policies and procedures to ensure system implementation, design, and maintenance is consistent with company goals, industry best practices, and regulatory requirements.
Monitor and Maintain SaaS Systems:
Configure SaaS systems utilizing compliance best practices
Perform change management for systems using a defined SDLC
Creates and maintains documentation for applications, processes, and procedures
Conduct audits on existing systems by running reports and providing analysis
Perform incident management and response procedures to ensure all incidents are addressed appropriately
Participate in on-call rotation to respond to critical events
Technical Support and Administration:
Manage end user accounts, permissions, and access
Anticipate, identify, troubleshoot and mitigate/resolve issues as they arise
Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations
Integrate and automate SaaS systems to increase value and adoption
Transmit data between SaaS systems with automated tooling
Implement new SaaS applications
Advise business on new and existing SaaS systems
What You'll Need
Associate's Degree or equivalent combination of education and experience in a related field.
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Skilled at working within a dynamic, team-oriented, collaborative environment
Strong interpersonal and oral communication
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to present ideas and solutions in user-friendly language
Self-motivated and directed
Attention to detail
Demonstrated SaaS Administration experience
Working technical knowledge of current systems, software, protocols, and standards
Demonstrable record of technical configuration, process, and change documentation
Technical knowledge of modern SaaS applications in multiple of the following categories, a plus: IAM, IGA, HRIS, ITSM, Communication, Finance/Accounting
Working Conditions & Physical Requirements
Rotational on-call availability needed to cover support of applications
Reliable internet access for any period of time working remotely, not in a Workiva office
How You'll Be Rewarded:
Base Pay Range in Colorado: $93,000 - $119,000
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva: www.linkedin.com/showcase/workiva-life-and-careers/
Learn more about the company: https://www.linkedin.com/company/workiva/
Learn more about benefits: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email firstname.lastname@example.org.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. Effective October 18, 2021, proof of COVID-19 vaccination is required to visit any Workiva office, attend in-person meetings, or travel for business purposes.