Global Product Support Engineer - Kalispell, MT

  • Applied Materials
  • Jan 11, 2022
Full time Engineering

Job Description

Key Responsibilities

  1. Develop new procedures and Best Known Methods (BKMs) to service new products.  Contribute to the FMECA process.  
  2. Participate in or own first chamber Build & Test in Apps lab.  Solve issues, or work with Engineering to address issues identified.    Work with Manufacturing to develop procedures and participate (if required) on New Product final test
  3. Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process.  Conduct or facilitate Failure Analysis (FA) if needed
  4. Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
  5. Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
  6. Collect process and qualification data to create product Best Known Methods (BKMs)
  7. Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.  Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
  8. Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations


Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines


Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market



  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements


Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information



  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies


Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus










Bachelor's Degree








Years of Experience:

4 - 7 Years


Work Experience:



Additional Information




Yes, 25% of the Time



Relocation Eligible:




Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.