Remittance Specialist - Butte, MT

  • Northwestern Energy
  • Jan 11, 2022
Full time Customer Service

Job Description

NORTHWESTERN ENERGY

INTERNAL/EXTERNAL POSTING: JOB REQUISITION #3507

POSTING DATES: January 4, 2022 through Until Filled

Title

Remittance Specialist

Department/Division

Customer Care

Work Location

Butte, MT

Guidepost

2-4 ($11.63 to $29.18)

Employment Status

Regular Full-time

Employment Physical

Not Required

Drug Test

Required

Background Check

Required

Relocation Benefit

None

Telecommuting

None

SUMMARY OF JOB DESCRIPTION

The Remittance Specialist ensures customer utility transactions are processed timely and accurately according to defined instructions.

DESCRIPTION OF ESSENTIAL FUNCTIONS

  • All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
  • Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
  • Scan, print, file, sort, route, and retrieve incoming mailings
  • Operate machinery for mail extraction
  • Operate machinery that images bill stubs and checks
  • Troubleshoot, clean, and maintain machinery to function properly
  • Accurately apply customer payments using appropriate equipment/systems/software
  • Balance cash drawer daily; make bank deposits
  • Create reporting and balance with bank deposits from previous day to submit to accounting
  • Assist local offices with payment relates issues
  • Identify and resolve errors and misapplied payments
  • Complete daily queries and processes to ensure accurate and timely payment processing
  • Review daily bank statements, process bank adjustments, and returned payments on customer's accounts
  • Provide customer service/support in relation to payment issues and communications
  • Process Return Mail
  • Participate in task rotation with other team members
  • Work overtime including evenings and weekends when needed
  • Work closely as part of a team to ensure efficient and effective completion of tasks
  • Work in an environment where work volumes change constantly

Marginal Work Functions

*These functions may be considered essential based on location and other factors.

  • Travel to the bank to make daily deposits in all weather conditions*
  • Travel to meetings and training (up to 10% travel per year)*

GENERAL QUALIFICATIONS

  • Demonstrate and maintain a good safety record
  • High School Diploma or equivalent level of education
  • Minimum of two years customer care experience
  • Proficient computer skills and knowledge of Microsoft Suite
  • Experience of cash handling and customer service
  • Experience working with a 10 key adding device
  • A valid driver's license and satisfactory driving record may be required

BENEFITS

  • Work from home opportunity
  • 401K with Company match up to 9%
  • Heath Care and Wellbeing programs
    • including dental and vision for you and dependents, Health Savings Accounts (HSA), Health Care and Dependent Care Flexible Spending Accounts (FSA))
  • Employee Assistance Program
  • Life insurance
    • Company paid basic Life
    • Additional Spouse and Child coverage available
  • Tuition reimbursement
  • Flexible appearance policies
  • Competitive pay with a dependable company
    • Scheduled Performance based wage increases
    • Annual incentive opportunities
  • Paid company endorsed volunteer opportunities
  • Paid training
  • Paid time off starting day one
  • Paid holidays

SELECTION PROCESS

When considering applicants for this position, the selection process will take into consideration the needs of NorthWestern, including such factors as reorganization requirements, diversity opportunities, relocation requirements, employee development and job succession. If any of the preceding language conflicts with the applicable bargaining unit agreements, the bargaining unit agreement will prevail.

APPLICATION PROCEDURES

External applicants should apply online at http://www.northwesternenergy.com.Internal applicants should apply online at iConnect. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 1-800-245-6977, or via email at job.inquiries@northwestern.com.

NorthWestern Energy

Human Resources Department Job #3507

3010 West 69th Street

Sioux Falls, SD 57108

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes.