Lead Content Designer - Missoula/Bozeman/Remote

  • Workiva
  • Remote (Montana, USA)
  • Apr 22, 2022
Full time Communication Data Design Software Writing Skills

Job Description

Job Summary
The Lead Content Designer helps shape the vision and voice of Wdesk. This person works with User Experience Designers, Product Managers, and SMEs to support Wdesk customers by producing clear and accurately written content for Wdesk products and features. Using audience centered design, content strategy, and user experience principal, they produces help articles, release notes, error messages, and application language to help unlock the value of Wdesk for end users. As a lead, this person also contributes to overseeing and improving the process, production, and quality of other content producers.

Responsibilities
Strategy & Planning

  • Helps ensure the success of a rapidly growing user base.
  • Collaborate with product managers, user experience designers, and subject matter experts to create a world-class user experience.
  • Help develop and support content strategy for the product.
  • Anticipate and plan for content needs, based on company priorities.


Content Production

  • Develop content to increase users' ability with and utilization of products and features.
  • Follow audience-centered and iterative methods to understand content needs.
  • Adhere to and support voice, tone, and style guidelines.
  • Deliver outstanding documentation, user assistance, and product copy.
  • Assist internal teams with content and writing requests as needed.


Leadership

  • Responsible for the UX content outcomes across a broad area of the application.
  • Innovate, coordinate, and iterate on team processes and approaches to optimize quality and productivity.
  • Build content and writing skills of other content producers by offering critical feedback and organizing formal and informal development opportunities.
  • Participates in recruiting, hiring, and developing team members either as a formal manager or informal mentor.


What You'll Need
Skills

  • Excellent verbal, written, and interpersonal communication skills
  • Self-motivated with strong propensity for action, results and continuous improvement
  • Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously
  • Ability to negotiate, collaborate, and influence involved stakeholders
  • Ability to provide mentorship, vision, and skill leadership to other writers
  • Uncanny attention to detail and customer focus


Experience

  • 7+ Years in software technical writing or product documentation.
  • Experience with web or software applications and creating technical content for end users
  • Familiarity with Lean UX/Agile environment.
  • Leadership or management ability demonstrated by professional experience.
  • Portfolio or samples of previous work is highly recommended


Education

  • BA/BS in Technical Communication, English, Digital Media, Human-Computer Interaction, or related discipline, or equivalent combination of education and experience (or relevant experience)
  • Master's degree preferred

 

Travel Requirements

  • Up to 10% travel


Working Conditions & Physical Requirements

  • Reliable internet access for any period of time working remotely, not in a Workiva office.

 

How You'll Be Rewarded

  • Base Pay Range in Colorado: $146,000 - $198,000
  • A discretionary bonus typically paid annually
  • Restricted Stock Units granted at time of hire
  • 401(k) match
     

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

 

 

Where You’ll Work

 

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

  • Customer Success:  Always delight our customers.

  • Trust: Rely on each other. 

  • Integrity: Do the right thing, every time. 

  • Collaboration: Share resources and work together. 

  • Innovation: Keep creating solutions and finding better ways. 

  • Inclusion: Support a diverse community where we all belong. 

  • Accountability: Be responsible for your success and failure.


We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

 

At Workiva, you’ll enjoy: 

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.

  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.

  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more

  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
     

Learn more about life at Workiva: https://www.linkedin.com/company/workiva/

Learn more about benefits: https://www.workiva.com/careers/benefits
 

Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  

 

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.  Effective October 18, 2021, proof of COVID-19 vaccination is required to visit any Workiva office, attend in-person meetings, or travel for business purposes.