Principal User Assistance Developer - Bozeman, MT

  • Oracle
  • Bozeman, MT, USA
  • Apr 25, 2022
Full time Information Technology Software Software Development Tech

Job Description

Job Description



Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8+ years of user assistance development or relevant experience.

If you are a Colorado resident, Please Contact us  or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 154895 in the subject line of the email.

Responsibilities

The Oracle Cloud Communications team is responsible for delivering a variety of customer-facing notifications and surveys, website content, and internal announcements. Most often, our deliverables require same-day turnaround and coordination with several teams across the company.

Responsibilities

  • Work with internal technical teams to plan and execute communication strategies that enhance the customer experience
  • Contribute to Oracle’s customer success initiative by delivering content that is clear, accurate, and actionable
  • Promote and develop customer relationships
  • Work closely with customer success teams, product managers, engineers and developers to determine appropriateness and accuracy of technical content within each communication  
  • Create communications that clearly and concisely state customer issues, solutions, and actions
  • Provide readers logical, actionable next steps using modern, conversational style

Qualifications

  • Technical writing experience for enterprise applications
  • Self-starter and ability to make progress without subject matter expert input
  • Proven ability to learn complex topics quickly and to research and troubleshoot independently
  • Thrive in a fast-paced environment, often filled with daily deadlines
  • Ability to offer, take, and successfully implement feedback
  • Track record of delivering on time, with quality, and to standards
  • Talent for focusing and communicating topics in the simplest, most effective way
  • Strong editing and proofreading skills, with excellent attention to detail
  • Skilled in conversational, professional language style
  • Excellent communication and collaboration skills

 

About Us

Diversity and Inclusion:
 
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
 
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
 
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
 
 
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
 
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
 
Disclaimer:
 
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
 
* Which includes being a United States Affirmative Action Employer