We provide IT support to Western Montana businesses.
Diagnose, troubleshoot and solve IT problems!
Our team is focused on fast, effective resolutions and making raving fans.
We are looking for an experienced IT support professional with a passion for helping people and experience slaying troublesome IT issues.
Provide technical support, maintain customer IT documentation, and achieve superior customer service.
Job Status: Full Time
Employee Type: Hourly
Pay: $21-$25hr DOE
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits
Cell phone reimbursement
Kitchen, pool table, fully stocked break room
Personal IT purchasing employee discount
Team bonding events
General Work Schedule: 8am-5pm M-F
Travel/License Required: Yes, Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Position Roles & Responsibilities:
Resolve technical problems
Document client systems
Work with Team to improve overall results for clients
Occasional After hours emergency support via the on-call rotation
Love solving problems
Positive mental attitude
Ability to work under pressure
Strong attention to detail
Passionate about customer service
Desktop operating systems
Intermediate and/or advanced troubleshooting of server operating systems
Intermediate and/or advanced networking
Intermediate and/or advanced overall troubleshooting