|Announcement Number||STAFF - VA - 22331|
|For questions regarding this position, please contact:||
Strategic IT Managing Director
|Classification Title||Computer Supp Spec II|
|Working Title||Computer Support Specialist II|
|Brief Position Overview||
The full-time Computer Support Specialist II is a member of the University Information Technology department working within the University Services IT Department –
Desktop Support Team supporting the IT needs of University Services.
Under the direction and guidance of senior IT staff, the Computer Support Specialist II will be responsible for providing customer service for staff and students. The candidate will analyze, troubleshoot, diagnose and resolve complex user technical problems. Additionally, the candidate will provide assistance and troubleshooting for advanced technical issues in areas including workstations, mobile devices, computer peripherals, software applications, operating systems and network connectivity.
|Department||University Svcs Team|
|If other, specify From date|
|If other, specify End date|
|Salary||Salary range of $17.348 to $24.287 per hour, commensurate with experience, education, and qualifications.|
|Contract Type||Classified Hourly|
|If other, please specify|
University Services Information Technology (US IT) Group is a service organization that supports University Services. US IT Group is committed to excellence in promoting, developing and delivering information technology services and resources to its clients, and facilitating their use. It is comprised of two teams; The Software Development & Applications Support Team & the Network & Desktop Support Team.
University Services is comprised of Campus Planning, Design & Construction; Facilities Services; Safety & Risk Management; Mail Services, and the Office of Space Planning. These departments deliver a broad range of essential, cost-effective, and professional services to MSU’s students, faculty, staff, and broader constituencies.
|Duties and Responsibilities||
Planning and Communication:
|Required Qualifications – Experience, Education, Knowledge & Skills||
|Preferred Qualifications – Experience, Education, Knowledge & Skills||
|The Successful Candidate Will||
The successful candidate will also have the following abilities:
|Position Special Requirements/Additional Information||
In accordance with MSU policy, hiring will be conditional upon successful completion of a pre-employment background check.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
|This position has supervisory duties?||No|
|Number of Vacancies||1|
|Desired Start Date||Upon successful completion of search|
|Position End Date (if temporary)|
|Applications will be:||
Screening of applications will begin on or before May 18, 2022; however, applications will continue to be accepted until the position is filled.
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html