Network Analyst - Bozeman, MT

  • Gallatin College
  • Bozeman, MT, USA
  • May 31, 2022
Full time Administration Architecture Communication Mid Level Networking (IT)

Job Description

Position Details

Position Information

 

Announcement Number STAFF - VA - 22349
For questions regarding this position, please contact:
Cindy Tirrell
Prog Coord-BS
University Information Technology
ctirrell@montana.edu
406-994-2882
Classification Title Net Sys/Comm Analyst I
Working Title Network Analyst
Brief Position Overview
This position requires precision work and technical skills. This position supports the configuration, installation, testing, validation, support, maintenance, and documentation of network and telecommunications equipment, communications cabling, and related components and infrastructure including UPS, PDU, racks and cabinets, in data centers and at field sites on and off the MSU Bozeman campus according to standard procedures in use and industry best practices.

This position responds to issues, and troubleshoots, diagnoses, and repairs/fixes network and telecommunications hardware, software, services, and related infrastructure, including communications cabling, to address problems. This position’s work schedule may require non-standard working hours including mornings, evenings, weekends, and holidays.

This position supports the MSU community, including end users, and follows standard incident management, problem management, change management, and request fulfillment processes in accordance with procedures in place and in coordination with related teams. Providing documentation, training, and assisting other support personal with problems related to the usage of network and telecommunications services and related infrastructure is standard.
Position Number 4M0635
Department UIT Telephone Services
Division VP for Information Technology
Appointment Type Classified
Contract Term Fiscal Year
Semester  
If other, specify From date  
If other, specify End date  
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $17.890- $25.046 per hour, commensurate with experience, education, and qualifications. Rate of pay will be determined by the staff compensation plan. For questions contact recruitment@montana.edu.
Contract Type Classified Salary
If other, please specify  
Recruitment Type Open
Position Details

 

General Statement
The full time Network Analyst [EA1] is an integral member of the Network Services Team participating in the support and operation of Montana State University’s network and telecommunications services. The position requires a basic understanding of networking, telecommunications, and communications cabling concepts. The position requires precision work, the ability to follow instructions, customer service, troubleshooting, and technical support skills.
Duties and Responsibilities
Under general to direct supervision, assist team with basic and routine tasks:

    • Supports the installation, configuration, testing, and validation of network and telecommunications equipment, components, systems, and related infrastructure including UPS, PDU, racks, cabinets, and communications cabling using standard tools, meters, testing devices, software applications, and techniques according to plans, drawings, schematics, blueprints, documents, written and/or verbal instructions, and industry best practices. Document installations and test results according to standard procedures and practices in use.
    • Respond to network and/or telecommunications system failures.
    • Troubleshoot, identify, correct and/or repair basic and fundamental network, telecommunications, and/or communications cabling problems, including software, and/or replacing defective equipment and/or components.
    • Supports the maintenance of network and telecommunications, UPS and PDU equipment, including new software releases, patches, and upgrades. Perform maintenance activities on communications cabling.
    • Create and/or update documents and records including cable records, usage reports, equipment life-cycle records, equipment and tool inventories, equipment operation and support documents, and site condition and inventory reports.
    • Maintain and submit records of time and materials required to complete projects and tasks.
    • Support the configuration of monitoring systems to alert on abnormal configuration or operation; maintain monitoring functionality as changes occur.
    • Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.
    • Organize, prioritize, and communicate on-going work to meet multiple task and project timelines.
    • Attend and participate in trainings and other professional development activity.
    • Participate in projects, complete tasks, and perform job-related duties as assigned.

 

 
Required Qualifications – Experience, Education, Knowledge & Skills
  1. Basic understanding of networking, telecommunications, and communications cabling concepts.
  2. Effective oral and written communication skills.
  3. Demonstrated ability to handle competing demands and maintain high levels of customer service and response.
Preferred Qualifications – Experience, Education, Knowledge & Skills
  1. Demonstrated experience with communications cabling.
  2. Demonstrated experience with Aruba wireless controllers and wireless access points.
  3. Demonstrated experience with Cisco switches, routers, and firewalls.
  4. Demonstrated experience Cisco Unified Communication deployments.
  5. Relevant knowledge of best practices to manage and secure networks with an emphasis on higher education.
The Successful Candidate Will
    • The ability to learn the complexities and unique aspects of the systems and infrastructure in place.
    • The ability to show initiative and follow through on tasks in a fast-paced work environment.
    • The ability to work in a team environment, supporting the Networking, Telecommunications, and Communication Wiring units.
    • The ability to work toward shared goals where individual efforts complement group efforts.
    • The ability to engage others in the unit in accepting and developing a customer-service orientation in all aspects of the operation.
    • The ability to anticipate and resolve technical problems.
    • The ability to establish and maintain effective working relationships across the IT Community.
    • The ability to effectively communicate, both verbally and in writing.

 

 
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive state of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

  • Work schedule may include times outside normal business hours including mornings, evenings, weekends, and holidays.
Physical Demands
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily with or without reasonable
accommodations. The requirements listed above are representative of
the knowledge, skill, and/or ability required.

  • May work outside in inclement weather to install or repair telecommunications circuits.
  • Installation and maintenance sometimes requires exposure to electrical hazards.
  • This position requires after-hours and on-call support.
This position has supervisory duties? No
Posting Detail Information

 

Number of Vacancies 1
Desired Start Date Upon successful completion of search
Position End Date (if temporary)  
Open Date  
Close Date  
Applications will be:
Screening of applications will begin on or before May 27, 2022; however, applications will continue to be accepted until the position is filled.
 
Special Instructions  
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.



In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.



MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter