Support Technologist - Butte, MT

  • Northwestern Energy
  • Butte, MT, USA
  • Jun 09, 2022
Full time Networking (IT) Software Tech

Job Description

About this position:

The support technologist position is a rewarding and highly valued function within NorthWestern Energy. They serve as the liaison between the Business Technologist Department and our internal users. Support Technologists work in a fast-paced team environment to provide top tier support for all of Northwestern Energy's technology systems.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ 1,700 amazing people and serve 709,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

  • 401K with company match up to 4% and non-elective contribution up to 7%
  • Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
  • Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents)
  • Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
  • Tuition reimbursement
  • Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
  • Paid company endorsed volunteer opportunities
  • Paid training opportunities
  • Paid time off starting on your first day, plus 10 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

  • Provide technical support to end users on a variety of computer hardware, software, and telecommunications issues on a multiple platform environment. This includes identifying, researching, and resolving the issues in a timely manner
  • Organize, execute, and coordinate multiple assignments to meet established completion dates
  • Balance Long-term Business Technology strategies with everyday responsibilities while ensuring your efforts are consistent with Business Technology policies and practices
  • Deploy and develop new equipment, install software, and perform hardware updates and repairs
  • Embrace new concepts quickly and apply them throughout an evolving environment
  • Collaborate with other Business Technology groups on project creation and troubleshooting as staffing and workload requires
  • Explore new technologies and future application releases thought external resources
  • Understand industry standard change and follow Change Management Procedures and policies in impelling changes on the network
  • Maintain technical documentation through end user resolution, change management, and training.
  • Provide mentoring to colleagues
  • Fulfill all required work hours, which may include evenings and weekends, as well as a required on-call rotation following a training period
  • Safely perform individual lifts (weighing up to 50 pounds) on a regular basis
  • Maintain and ensure the confidentiality of sensitive information
  • Develop an in-depth knowledge of Northwestern Energy's business and deliver exceptional solutions when engaged by colleagues, stakeholders, and other vendors
  • Other responsibilities as assigned
  • Respond to customers via telephone, email, or in person
  • Email administration and support staff
  • Program database systems
  • Travel to training, conferences, and off-site meetings (up to 15% travel per year)
  • All Northwestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct and Ethics
  • Ensure all actions are consistent with Northwestern Energy's values, mission, and strategic business objectives

Am I right for this job? Here's the success profile:

  • Required Bachelor Degree or combination of education and relevant technology support experience in lieu of degree may be considered
  • Required working knowledge of servers, networks (LAN/WAN), network security, and business continuity practices
  • Working knowledge of Enterprise and Mobile operating systems preferred, to include a proficiency in Microsoft Office Suite
  • Strong organizational skills to coordinate workload and employee development
  • Ability to develop and maintain strong professional relationships
  • Skilled in oral and written communication