Central Services Engineer / NOC Engineer
First Call seeks a NOC Engineer with expertise in remote monitoring and management of PC’s, Servers and Network Devices.
The position provides remote proactive maintenance across all of our clients. The focus of this role is to minimize reactive service requests to our support team which drives efficiency and enhances the predictability, security and performance of our client’s environments. This work is primarily accomplished using Remote Monitoring and Management (RMM) tools which deploys remote agents on user endpoints to monitor for problems that can be solved proactively.
Automation, scripting, large scale problem solving, big picture thinking.
Job Status: Full Time
Employee Type: Hourly
Pay: $21-$27hr annually DOE
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits
Cell phone reimbursement
Kitchen, pool table, snacks and coffee
Personal IT purchasing employee discount
Team bonding events
General Work Schedule: 8am-5pm M-F
Travel/License Required: Yes, Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Location: Prefer Missoula but open to having resource work out of offices in Butte, Kalispell or Great Falls. Remote Worker option will also be considered for highly qualified candidates.
Position Roles & Responsibilities:
New Customer Onboarding/Remote Tools Deployment
Windows Patch Management
3rd Party Application Patch Management
PC and Server Endpoint and Network Device Management
Working with IT Team to improve overall IT results for clients
Ability to work under pressure
Attention to detail, conscientiousness
Professional appearance and approach to work
Desktop operating system support skills
Intermediate server operating system skills
Intermediate networking skills
Intermediate overall troubleshooting skills
Remote Monitoring and Management Tools such as Kaseya or Labtech