Customer Care Consultant - Missoula, MT

  • Blackfoot
  • Missoula, MT, USA
  • Oct 23, 2022
Full time Consultant Customer Service Entry Level Sales Telecommunications

Job Description

Job Title: Customer Care Consultant   

Location: Missoula, MT

 

About Us: Blackfoot Communications reliably connects business of all sizes across the nation using the latest telecommunication technology in voice, network, and managed services. With focus on strong connections, we also provide dedicated account management with a goal to get to know our clients so we can help advise on the best solution.

 

What We Offer: We offer opportunities in the telecommunications and technology sectors with positions in Western Montana and Eastern Idaho. Blackfoot is proud to offer a competitive salary and a fantastic benefits package that includes; comprehensive medical benefits plan, LTD, life insurance, an outstanding retirement pension plan plus a 401k plan that includes employer match, along with other employer paid benefits. We are proud to have received awards and recognition that highlight our strong company culture. These include "Employer of Choice" from the Missoula Job Service Employer's Council, "Top Tech Employer" from the Montana High Tech Business Alliance, and the "Heart Award" from the United Way of Missoula County in recognition of our ongoing community efforts.

 

Job Summary: This position acts as the company’s primary interface with prospective and existing subscribers and customers for service and product sales, ordering services and answering inquiries concerning all aspects of Blackfoot products and services in all markets. This position also sells and initiates orders for various services and performs a variety of clerical duties as required. 

 

Essential Job Duties and Responsibilities:

  • Provide answers to customer inquiries about Blackfoot products and services. Assist customers in selecting appropriate service and feature plans.  Accepts and processes customer orders through multiple customer channels. 

 

  • Utilize computer systems to answer customer account questions, create and implement new service and repair orders, and provide billing and collection assistance as needed.  Correspond with customers regarding service orders and payment issues.

 

  • Sell and market products and services to customers.

 

  • Periodic review of customer accounts and histories.

 

  • Perform other miscellaneous clerical/administrative duties.

 

Additional Job Duties and Responsibilities:

  • Perform other duties and responsibilities as required to fulfill job function or as assigned.

 

Knowledge, Skills, and Abilities:

Knowledge of:

  • company policies, procedures, products and services.
  • general office practices and procedures.
  • professional telephone skills.
  • marketing and sales practices and principles.
  • time management and organizational skills.

 

Skill to:

  • gather and report numerical data and produce statistical reports.
  • type 40+ wpm.
  • operate various office equipment such as a computer, 10-key machine, copy machine, fax machine and multi- line telephone.

 

Ability to:

  • work independently.
  • think analytically and be a problem solver.
  • communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a confident, courteous and professional manner.
  • work completely and accurately under time constraints and deadlines.
  • work in a fast pace environment and prioritize multiple work assignments.
  • be comfortable with rapid system and process changes.
  • provide excellent customer service.
  • work in a safe and effective manner.

 

Education and Experience:  

Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:

High School diploma or equivalent; one year of related work experience.