System Admin I - Billings, MT

$25.08 hourly
  • First Interstate Bank
  • Billings, MT, USA
  • Nov 06, 2022
Full time Administration Banking Entry Level Information Technology Software

Job Description


Implement, Enhance, document and support assigned software applications and assist various internal departments with further development of applications. This position is responsible for serving as the primary contact between the vendor and business unit and will work with management and project teams regularly to resolve outstanding issues and complete routine tasks and project deliverables. Applications to support may include Bottomline’s Engage(Online Account Opening), NCR’s Digital Insight(Online & Mobile Banking), and other applications as assigned.


ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.


System Administration for the software:

  • Research and test upgrades and releases while adhering to documented change management process and procedures.
  • Provide tier two help desk assistance to issues escalated from First Support IT Help Desk on assigned applications.
  • Provide subject matter expertise to assist in the development and delivery of training for end users.
  • Maintain system documentation including desktop procedures, end user procedures, system diagrams, user access audits and test plans.
  • Understand and maintain disaster recovery plans, Service Level Agreements (SLAs) and Business Continuity Plans (BCPs) for assigned applications.
  • Understand business requirements of assigned applications. Assist in converting business requirements into system requirements and communicate the need to the vendor.
  • Understand and interpret performance measures, goals, and objectives for the software.
  • Report system performance issues to vendor, business unit(s) and management.
  • Understand and monitor data integrations with source systems to ensure accurate and timely processing of data.
  • Understand and monitor data validation routines and understand the business impact of data exceptions or delays.
  • Participate in meetings and deliver presentations to small and large groups.
  • Participate in projects as assigned.
  • Serve as primary and/or backup system administrator for other applications as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Associate's degree (A. A.) or equivalent from a two-year college or technical school or one plus (1+) years’ related experience and/or training. Conceptual understanding of database design and integration required. Prior banking experience preferred. Experience with bank applications and software administration a bonus.



Strong communication skills, both written and oral. Must be a self-starter; Ability to work independently or with a team; Ability to properly prioritize workload and remain adaptable under pressure; Must have strong organizational and analytical skills; Must possess a solid balance of technical and business knowledge.



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



While performing the duties of this job, the employee is regularly required to walk and talk or hear.  The employee frequently is required to stand and sit.  The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


Minimum wage $25.08 an hour - wage ranges vary based on location.