Core Network Technician

$25.47 - $38.20 hourly
  • Range
  • Sheridan, WY, USA
  • Jan 06, 2023
Full time Information Technology

Job Description

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.                        

 

General Summary:                                                                                                            

Provide all aspects of technical support for Company broadband operations, customer communications and data networking, customer owned LAN/WAN and personal computers.  Installs, programs, monitors, troubleshoots, and repairs all Company broadband transmission equipment and customer broadband data communications lines and equipment.

 Provisions, maintains, and troubleshoots broadband service, special circuit lines, and customer-owned equipment.  May also diagnose and repair trouble in switching equipment and DWDM equipment, alarm network equipment, wireless systems, standby generators, and fiber optic equipment.  Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records.  This position may be assigned to prepare and place orders for standard and nonstandard telco equipment and supplies, within budgetary authority, also responsible for IT related budget and implementation.

 This position may require some travel away from the normal reporting location to work on projects and outages across the network.

Troubleshoot, diagnose, and resolve network problems, including but not limited to DSL, wireless, email and webhosting as well as the Corporate IP Network. 

Assists Data Network Technicians with installation, configuration, administration, troubleshooting and maintenance of various Company software programs, including, but not limited to Microsoft Windows, Linux, VMWare, and the Microsoft suite of products. 

Installs, configures, administers, troubleshoots, and maintains all Range computer related hardware, to include servers, workstations, laptops, printers, personal digital devices, scanners, and other peripherals.

Installation, configuration, administration, troubleshooting and maintenance of all Range and Corporate Networking and ISP equipment, to include Routers, Switches, Servers, DSLAMs and other ISP related equipment.

Installation, provisioning, and support of Company networks to include xDSL, FTTx and wireless.  Takes action to isolate and repair network and customer communications problems.

Installs and supports customer premise cable, Integrated Access Devices, DSL Modems, and other CPE to support communications services.

Assist in the installation of networking, telecommunications and related communications hardware and data equipment to support customer services.

Works closely with affiliated company IT department personnel in support of the Corporate IT/ISP and VPN networks.

Coordinate Company Data Network Technicians and/or Network Technicians in any of the above tasks or other projects as assigned.

Monitor and maintain Company ISP network and system performance and acts to isolate / repair network problems.

Research, evaluate, and recommend hardware and software for new services or network upgrades.

May work with and provide senior level guidance to other Technicians with installations and repairs as needed.

Perform all other related duties as assigned by management*

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:                                                              

 Knowledge of system programming language and data processing formats. 

Knowledge of company policies and procedures.

Knowledge of computer hardware and software.

Knowledge of company products and services.

Knowledge of customer billing process.

Skill in operating and routine maintenance of various computer consoles and various other computer equipment.

Skill in operating various office equipment such as personal computer, copier, fax machine, and telephone system.

Skill in operating various equipment including scanners, digital cameras, modems, etc.

Skill in designing and maintaining Web sites.

Skill in using hand tools, power tools, electronic test equipment and diagnostic software. 

Skill in methods and techniques of training.

Skill in oral and written communication.

Ability to communicate with co-workers, and various business contacts in a professional and courteous manner.

Ability to organize and prioritize multiple work assignments.

Ability to pay close attention to detail.

Ability to develop solutions to data processing problems

Ability to improve or redesign procedures for specific job tasks.

 

Education and Experience:   

 Any combination of education and experience equivalent to an Associate’s Degree in Computer Science or Management Information Systems PLUS one to three years of work experience with minicomputer or personal computer operations.  Previous experience in internet/Web site design preferred.