Endpoint Utility is an exciting start-up IT solutions provider for small and medium size businesses. Located in Kalispell, we are looking for an energetic and focused individual to drive outreach for potential new customers in the MT and IL areas. This person should be able to concisely communicate Endpoint’s mission to businesses they contact with the goal of qualifying the customer and generating leads for follow-up. This will be a call focused role and will entail working through call lists. Training will be provided.
This person should be comfortable talking with various business employees while utilizing a talking script. He/she must have good communication skills and will need to follow-up with leads when necessary. The ability to work with Office365, CRM Apps and utilize email effectively is a plus. Prior experience with a call center or similar roles is preferred but not required.
This is a great role for anyone wanting to be involved with a fun startup offering a unique part time role. This role reports to the VP Sales.
Effectively reach out to prospective new customers and communicate the value proposition of Endpoint.
Manage issues through multiple forms of outbound and inbound communications including in person, calls (phone), e-mails, Chat, web forms.
Accurately record, prioritize, categorize, and track lead generation activities in Customer Relationship Management tool.
Respond to all Customer requests in timely and professional manner.
Have a sense of ownership of the customer’s issue.
Proactively follow up on call lists and event attendees with the goal of setting qualified appointments with prospective new customers.
Work closely with other team members to identify and suggest needed improvements to our messaging and go to market motion.
Other duties as assigned.
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Knowledge of basic computer hardware/software concepts.
Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations.
Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required.
Must have excellent customer service and interpersonal communication skills.
Must have the ability to work in a team environment and present a professional image.
Must be able to multi-task and be flexible with assigned work schedule.
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Regular, predictable attendance is required.