Payment Solutions Program Specialist

The Payment Solutions Program Specialist supports Commercial One Card and Small Business Credit Card client by providing program implementations, taking client calls and responding to secure written communications.

Primary Responsibilities

• Primary contact for Commercial One Card and Small Business Credit Card clients. Responsible for program implementations, training, follow-ups and daily maintenance of accounts via phone, virtual meetings and secure written communication.
• Tracks and communicates progress on program implementations and maintenance requests.
• Resolves client issues and provides timely and professional follow up.
• Creates weekly, monthly, quarterly and annual reports.
• Develops, maintains and provides expertise on technology, implementations, system maintenance, issue resolution and ongoing support.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Secondary Responsibilities

• Performs other duties as assigned.

Management Responsibilities

• This job has no management responsibilities.

Qualifications

• Bachelors or equivalent experience required
• 3-5 years of customer service and relationship management experience including technology implementation and training experience required
• 1-3 years of Commercial Card experience preferred
• Efficient in Microsoft Office products required
• Strong project management skills required
• Self-motivated with the ability to work well with others required
• Ability to work independently and concurrently on multiple projects or project stages of varying durations and complexities required
• Strong interpersonal skills with the ability to collaborate required
• Excellent communication skills – verbal and written required
• Detail oriented required
• Presentation experience in creation and delivery required