IT Triage/IT Support Trainee

Position Summary: 

Help Desk initial customer point of contact: answer phone, triage issues and work with the team to properly dispatch the work and bring to resolution. 

On the job training provided to become full time IT Support Technician.  

Job Status: Full Time 

Employee Type: Hourly 

Pay: $12-$17hr DOE 

Benefits: 

• Rich and flexible medical/dental with a Health Savings Account option. 

• Paid Vacation, Sick and Holiday time 

• Retirement: 401k with 4% match and discretionary profit sharing. 

• Certification assistance & continuing education benefits 

• Cell phone reimbursement 

• Paid parking 

• Kitchen, pool table, snacks, and coffee 

• Personal IT purchasing employee discount 

• Team bonding events 

• Work-life balance\flexibility 

• General Work Schedule: 8am-5pm M-F 

Travel/License Required: Yes, Minimal local travel 

Work Schedule: 8am-5pm Monday-Friday 

Position Roles & Responsibilities: 

• Phone based customer service 

• Technical triage 

• IT documentation creation and maintenance 

• Ticket quality assurance 

• On the Job Training to complete technical certifications: example A+, Network + 

• Working with IT Team to improve overall IT results for clients 

RESOURCE PROFILE: 

• Problem solver 

• Positive attitude 

• Ability to thrive under pressure 

• Attention to detail 

• Customer service 

• Quality assurance 

• Professional appearance and approach to work 

• Technical Skills: 

• Basic/entry level IT skills and understanding.  

• Software/data entry 

• Phone System/Call Handling