Help Desk initial customer point of contact: answer phone, triage issues and work with the team to properly dispatch the work and bring to resolution.
On the job training provided to become full time IT Support Technician.
Job Status: Full Time
Employee Type: Hourly
Pay: $12-$17hr DOE
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits
Cell phone reimbursement
Kitchen, pool table, snacks, and coffee
Personal IT purchasing employee discount
Team bonding events
General Work Schedule: 8am-5pm M-F
Travel/License Required: Yes, Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Position Roles & Responsibilities:
Phone based customer service
IT documentation creation and maintenance
Ticket quality assurance
On the Job Training to complete technical certifications: example A+, Network +
Working with IT Team to improve overall IT results for clients
Ability to thrive under pressure
Attention to detail
Professional appearance and approach to work
Basic/entry level IT skills and understanding.
Phone System/Call Handling