IT Support - Tier 3

Position Summary: 

Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support. 

Job Status: Full Time 

Employee Type: Hourly 

Pay: $26-$30hr DOE 

Benefits: 

• Rich and flexible medical/dental with a Health Savings Account option. 

• Paid Vacation, Sick, and Holiday time 

• Retirement: 401k with 4% match and discretionary profit sharing. 

• Certification assistance & continuing education benefits 

• Cell phone reimbursement 

• Paid parking 

• Kitchen, pool table, snacks, and coffee

• Personal IT purchasing employee discount 

• Team bonding events 

• Work-life balance\flexibility 

• General Work Schedule: 8am-5pm M-F 

Travel/License Required: Yes, Minimal local travel 

Work Schedule: 8am-5pm Monday-Friday 

Position Roles & Responsibilities: 

• IT issue resolution 

• IT documentation maintenance 

• Ticket quality assurance 

• Working with IT Team to improve overall IT results for clients 

• After hours emergency support via the on-call rotation 

RESOURCE PROFILE: 

• Problem solver 

• Positive attitude 

• Ability to work under pressure 

• Attention to detail 

• Customer service 

• Quality assurance 

• Professional appearance and approach to work 

• Technical Skills: 

• Desktop operating system support skills 

• Workstation peripheral support skills 

• Advanced use of server operating system skills 

• Advanced networking skills 

• Advanced overall troubleshooting skills