What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
We encourage you to apply. Reach for what you want, and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
Responsible for ensuring that quality customer service is provided to all First Interstate Bank departments/branches requiring enterprise platform or end user support. Has the responsibility for all the activities associated with the identification, prioritization, and resolution of problems with all enterprise platform software and infrastructure applications. Leads staff and ensures that all assigned applications/software used by FIB is operational during defined business hours. Ensures that all related service requests, as well as incidents/problems, are properly documented in our service management system.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (BA/BS) in related field and a minimum of five years’ experience in IT management.
OTHER SKILLS & ABILIITIES
Must be able to work with limited supervision; Ability to multi-task and prioritize workload; Ability to solve complex problems independently; Must be a self-starter; Must be able to implement new products and services without established guidelines.
While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.