IT Cloud Administrator II - Billings

SUMMARY

As an IT Cloud Administrator, you will perform day-to-day administration, configuration, monitoring and management of Office 365 tenant(s) and associated technologies. This will include, but not limited to, Ensuring the Operational Health and Management of Exchange Online, Teams, SharePoint, OneDrive Azure Active Directory, Intune, Power Apps, and other O365 services; Configure and support cloud based user authentication and authorization (including AD, AzureAD, ADFS) and identity management.

This position is responsible for serving as a technical contact between the vendor and business unit and will work with leadership and project teams regularly to resolve outstanding issues, complete routine to complex tasks and project deliverables.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Research, test, and assist in deployment of upgrades and releases while adhering to documented change management process and procedures.
• Administer and provide technical expertise for all Office 365 applications including Exchange, Teams, One Drive, SharePoint, Azure Active Directory, Power Apps and associated technologies.
• Develop and maintain PowerShell scripts used to manage\support Office 365 environment;
• Adhere to best practices and guideline for security and configuration settings
• Assist in the development of Office 365 governance documentation, dashboards and reporting
• Implement Microsoft Azure architectures that meets the technical, security, and business requirements; Configure and support cloud based user authentication and identity management
• Provide tracking and escalation of incidents with Microsoft technical support; Provide tier-three assistance for issues escalated from First Support.
• Establish, maintain, and monitor access privilege and security across 365 products
• Provide subject matter expertise to assist in the development and delivery of training for end users.
• Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans.
• Assist in creating and maintaining Service Level Agreements (SLAs) and Business Continuity Plans (BCPs) for assigned applications.
• Understand business requirements of assigned applications. Convert business requirements into system requirements and communicate the need to the vendor.
• Gather, interpret and report system performance issues to vendor, business unit(s) and management.
• Analyze, evaluate, and recommend system changes, configuration and enhancements based on business requirements of assigned applications.
• Lead meetings and deliver presentations to small and large groups.
• Lead project work efforts and/or independently support project work; Share technical expertise, providing technical mentorship and cross-training to other peers and team members.
• Serve as primary and/or backup system administrator for other applications as assigned.
• May be required to work after hours and weekends to accomplish work tasks

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A.) from a four-year college or university and 5 plus (5+) years’ related experience and/or training; or equivalent combination of education and experience. Industry certifications may be considered in place of a College degree. Certifications could be: CompTIA A+, Microsoft Technology Associate (MTA), MCSE, CCNA

• Working knowledge of Microsoft Active Directory, Azure AD, ADFS and Group Policy,
• Experience supporting Microsoft Office 365 applications including, SharePoint, Exchange, Teams, OneDrive, Power Apps and associated Office 365 technologies
• Experience utilizing PowerShell and writing scripts
• Basic networking skills (TCP/IP, IP Addresses, DNS, HTTP, FTP, etc)
• Strong analytical skills and proven problem-solving ability
• Excellent communication skills, both verbal and written

OTHER SKILLS & REQUIREMENTS

Strong communication skills, both written and oral. Ability to remain objective and professional in times of conflict. Must be a self-starter; Ability to work independently or with a team; Ability to properly prioritize workload and remain adaptable under pressure; Must have strong organizational and analytical skills; Must possess a solid balance of technical and business knowledge. Must possess skill mastery and aptitude to easily take on new applications.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The pay range for this position is $63,768 to $105,217 per year (in CO & WA), and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, 401(k), and Paid Time Off, including Federal holidays. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.