In this role, you'll work within the Customer and Partner Experience (CPX) Operations team to develop, evaluate and scale programs to drive business efficiency to impact revenue and productivity, and ultimately, a superior customer experience. You'll work directly with Customer Success leaders, and act as a liaison to the shared CPX Operations team resources. You will act an internal consultant to proactively offer creative solutions and recommendations based on industry best practices; and plan and implement operational projects and key initiatives.
The Program Manager will plan, manage, and execute a variety of projects across multiple lines of business. Projects may span teams, departments, or the entire company. This person works with department leadership and other key stakeholders to identify the business goals, plan the initiative, scope the projects, develop resources, and communicate progress.
What You'll Need
Certifications and Licenses
Working Conditions & Physical Requirements
How You’ll Be Rewarded:
$87,000.00 - $145,000.00 Annually
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.