Job Description
PFL is a fast-growing technology company that delivers effective and efficient audience engagement by automating and orchestrating the personalization, delivery, and impact of direct mail coupled with the power of data. Our purpose is to improve lives by connecting people through authentic moments. We believe that by hiring people who value human connection we forge better relationships—relationships that provide value with every interaction. Come join our team and help share the future of PFL.
PFL’s Product Organization is growing, and we are actively seeking an extraordinarily talented User Experience Designer to join our world-class Product team. In this position, you will be responsible for translating user, product, technical and business needs into intuitive experiences that solve real problems.
In this role you will get to:
- Be energized by a nascent and evolving team and organization - There is an appetite for change and opportunity for direct impact and growth.
- Lead the entire design process, from initial concept definition and wireframes to prototyping, and final production UI design.
- Understand our users’ intents, goals, behaviors, motivations, and needs, consistently advocate on their behalf, and spread this knowledge throughout the organization.
- Create wireframes, mockups, prototypes, and user journeys that improve the usability of the product and solve complex problems for our customers.
- Use exceptional problem-solving skills to understand internal and external needs, break down the problems, and draft solutions.
- Collaborate cross-functionally with product, engineering, SMEs, and leadership to arrive at the right solution informed by user research, design testing, and analytics.
- Lead user research with empathy to identify an intuitive experience for business problems in our target market.
- Advocate for the customer experience and be able to articulate the reasoning for design decisions while also being flexible and able to iterate on ideas based on feedback from stakeholders.
- Become a subject matter expert in both the product and industry.
- Have fun and be passionate every day. Our team is close-knit and we are excited for you to be a part of it!
On day one we expect you to have:
- 5+ years of relevant work experience designing SaaS B2B products.
- A deep understanding of human-centered research and design best practices and tactical methods with the ability to choose the right path given the circumstances.
- A commitment to and empathy for the user which informs your design decisions.
- Strong problem solving and analytical ability and experience solving complex problems.
- World-class communication skills to advocate for your user, gather buy-in for your strategy, and communicate on a technical level with engineers.
- The ability to think through information architecture, process flows, and interfaces.
- A mastery of UX tools, frameworks, and visual design fundamentals.
- Experience with Agile software development teams.
- Extra credit: Experience with ecommerce and/or data visualization design.
The rest of the stuff: Base salary is $115-$155k depending on experience. Full-time position with complete benefit package including health, 401K, disability, PTO, paid parental leave and more.
Remote work not available in CA, MA, IL
PFL is a marketing technology company that provides printing, mailing, fulfillment, and marketing automation services to over 200,000 businesses from startups to the Fortune 500.