IT Business Relationship Manager - Billings

  • First Interstate Bank
  • Billings, MT, USA
  • May 18, 2023
Full time Banking Information Technology

Job Description

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

  • Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
  • Through our Child Care Assistance Program, First Interstate will contribute up to $1,500 per eligible dependent, with a max of $4,500 annually.
  • We prioritize wellness by offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes.
  • The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.



This position will report to the Director of IT Business Management.  The IT Business Relationship Manager will be responsible for implementing and overseeing programs for the engagement of IT services by lines of business, management, and governance, overseeing the IT portfolio management process, resource management, performance management, process management, and facilitation of all major technology vendors.


The IT Business Relationship Manager builds relationships and collaboration between leaders and team members across functions. They must have the ability to identify and articulate how IT capabilities can solve business problems and present and discusses technical information in a way that establishes rapport, persuades others, and gains understanding. This position works across business lines & vendor partners in meeting business objectives and looks for common expectations across internal and external stakeholder groups.


ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

  • Drives the vision & goals for partnership, engagement, and facilitation between departments/ business lines and the technology organization to investigate and fulfill all technology needs for the enterprise.
  • Facilitates alignment of the business and technology strategic goals
  • Responsible for the application system portfolio management process and ensuring roadmaps are defined for tactical and strategic horizons.
  • In conjunction with Enterprise Architecture, drives the implementation of the portfolio lifecycle process and in shaping functional and technical paths to ensure efficient and effective platforms for our clients.
  • Provides governance and a process for yearly project planning and oversight for approved projects as well as manages unplanned project requests throughout the year.  This includes working with ELT and Business Owners, the Priority Committee, IT Steering Committee, and the IT Architecture Review Board.
  • Requires the use of business analysis and technical skills to interpret business requirements and impacts, to ensure the optimal technical solutions are designed and implemented to meet business needs.
  • Works subject matter experts to determine the gaps between the business needs and what the systems are capable of doing, as well as estimating and maintaining the scope appropriately.
  • Recommends optimized business processes across the full value-stream.
  • Leads the identification of vendors, facilitates due diligence, and contractual arrangements.
  • Appropriately manages customer expectations regarding scope, schedule, and budgetary parameters.
  • Facilitates partnership meetings with key vendors and internal stakeholders to ensure alignment of their delivery, direction, and SLAs to the business needs.
  • Develops relationships with key stakeholders to enable the partnered facilitation of technology ownership.
  • Directs project requests to the project management office and facilitates request prioritization and tracking with other IT groups for fulfillment.
  • Responsible for effective Change Management of IT led projects and changes.  This includes reviewing communications, training plans, delivery schedules, and project plans.
  • Will develop, edit, and maintain written communications, presentations, charters, and other project artifacts as required.
  • Develops a business-value-based IT service portfolio and internalizes distinctions between services, processes, products, and platforms to enable proper fulfillment assignments.
  • Defines IT service and operating level agreements for service offerings within the oversight of the position.
  • Manages portfolio lifecycle, including service introduction, enhancement, and retirement.
  • Participates in governance around changes to IT production environments.



To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor's degree (BA/BS) from a four-year College or University and five or more (5+) years prior relevant experience desired, or equivalent combination of education and experience. Prior financial services experience desired. Prior experience in IT Business Relationship Management preferred.



Strong understanding of IT environment and technologies (including ITIL) in relation to business needs; Strong business acumen and operational experience; Excellent written and verbal communication skills; Excellent objective analysis capability; Excellent stakeholder engagement and relationship building skills



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.



Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



While performing the duties of this job, the employee is regularly required to stand and talk or hear.  The employee frequently is required to walk.  The employee is occasionally required to sit, use hands to finger, handle or feel, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and color vision.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate.